Executive Housekeeper

The Service Companies; Orlando (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

The Service Companies is seeking an experienced hotel housekeeping department leader to manage day-to-day operations across a multi-room property in Orlando. You will drive room turnover, guest service scores, and profitability while guiding a team and coordinating with client property leadership and corporate teams.

The ideal candidate has five years of housekeeping management in a large hotel, strong P&L acumen, and the ability to train, motivate, and enforce safety and appearance standards.

Qualifications

• Five years prior housekeeping management experience in a large hotel.
• Ability to understand and analyze the monthly P&L.
• Ability to speak publicly addressing a large group.
• Ability to push and pull 50 pounds.
• Ability to remain standing for extended periods of time.
• Must meet company and client’s appearance standards.
• Ability to work with a variety of cleaning equipment and chemicals.
• Ability to perform all duties as required with or without an accommodation.
• Ability to motivate and respect hourly employees.

Responsibilities

• Manage the day-to-day operations of the hotel housekeeping department.
• Oversee a base of several employees and ensure service quality and profitability.
• Act as the interface between client property senior management and corporate.
• Uphold high standards of cleanliness, safety, and conduct.
• Coach underperforming staff to improve performance and ensure training compliance.
• Ensure payroll and documentation are completed accurately and timely.

Skills

Housekeeping management

P&L understanding

Public speaking

Physical stamina

Employee coaching

Safety compliance

Equipment knowledge

Job description

The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 4,500 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under TPG Twin Brook Capital Partners’ ownership, TSC values a culture that empowers employee involvement and performance, driven by \"The TSC Way.\" We’re Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization.

Position Overview:

Responsible for managing the day-to-day operations of the hotel housekeeping department in a multi-room hotel. Hospitality housekeeping department head experience or higher required. No exceptions.

• Responsible for the overall management of the entire housekeeping department to include room turn times, customer service scores and profitability
• Manages a base of several employees
• Key interface between client property senior management and corporate
• Uphold the highest standards of cleanliness, safety, and conduct
• Publicly recognizes and rewards employees
• Coaches underperforming employees to improved performance
• Ensures new employees follow the company training plan
• Ensures proper documentation is completed as necessary
• Ensures payroll is completed daily
• Smiles and is friendly when interacting with co-workers, guests and property employees
• Follows and teaches all required safety and standard operating procedures
• Adheres to all company and regulatory policies. Reports any wrongdoing to corporate
• Available to work weekends, holidays, rotating shifts and long hours

Skills and Abilities:

• Five years prior housekeeping management experience in a large hotel
• Ability to understand and analyze the monthly P&L
• Ability to speak publicly addressing a large group
• Ability to push and pull 50 pounds
• Ability to remain standing for extended periods of time
• Must meet company and client’s appearance standards
• Ability to work with a variety of cleaning equipment and chemicals
• Ability to perform all duties as required with or without an accommodation
• Ability to motivate and respect hourly employees