Executive Housekeeper

MCR Hotels; Newark (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hotel operator is looking for an Executive Housekeeper to ensure top-notch cleanliness and service at the Renaissance Newark Airport Hotel. The ideal candidate will oversee housekeeping operations, manage guest relations, and ensure quality standards are met while working in a supportive and team-oriented environment.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Advancement

Health, Dental, Vision Insurance (after 30 days)

Qualifications

• Experience in hospitality preferred; supervisory experience is a plus.
• Positive attitude and willingness to learn.
• Effective listening and communication skills.

Responsibilities

• Oversee housekeeping and front office teams for cleanliness.
• Maintain inventory and manage supply orders.
• Ensure guest satisfaction through effective communication.

Skills

Hospitality

Conflict Resolution

Communication

Education

High School Diploma or Equivalent

Job description

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Renaissance Newark Airport Hotel

Section One: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness: Keep all areas, front and back of the house, clean and well-organized.
• Pitching In: Everyone may need to assist in cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality: Complete checklists accurately and on time; ensure quality in all tasks.
• Shift Handover Reports: Accurate and timely reports for effective communication between shifts.
• Flawless Uniform: Wear a clean, approved uniform, be well-groomed, wear a nametag, and smile at all times.
• Communication: Clear, honest, and professional communication among team members.
• Can Do Attitude: Willingness to go beyond traditional roles to meet guest and business needs.
• Collaboration: Work together to create a welcoming environment and positive workplace.

Section Two: Role Specific Duties and Expectations

The Executive Housekeeper/Sr. Rooms Operations Manager oversees all cleanliness and friendly service of the hotel, including guest rooms, public areas, storage, laundry, and some front office duties.

• Oversee Housekeeping and Front Office Teams: Conduct daily stand-ups, review objectives, and ensure checklists are completed.
• Schedule Management: Assign rooms, confirm cleaning and inspection, and update PMS accordingly.
• Status Reports: Resolve discrepancies in room status reports nightly.
• Storage Rooms: Maintain organization and cleanliness.
• Maintenance Requests: Monitor work orders and coordinate with Engineering.
• Supply Management: Order and maintain supplies and amenities.
• Inventory: Conduct regular inventories.
• Lost and Found: Manage procedures and policies.
• Assign supervisor duties daily and verify completion and quality.
• Chemical Safety: Ensure proper use of hazardous chemicals per OSHA standards.
• Complete Daily Objectives: Opening, inspecting, and closing the department.

Section Three: Success Metrics

• Guest Satisfaction Scores and Ratings
• Management Performance Ratings

• GM/AGM Spot Checks
• Leadership Walk-throughs

• Guest Ratings and Reviews

• Checklist Tracking

• Management Performance Ratings

• Teamwork and Collaboration

Section Four: Qualifications & Requirements

• Experience in hospitality or related field preferred; supervisory experience is a plus.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Work well under pressure.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve guests.
• Must be 18 or older.
• Flexible schedule, including nights, weekends, and holidays.
• Timely clock-in/out and proper break management.

Physical Demands & Working Environment

Must be able to stand for long periods, operate machinery, lift up to 25 pounds, and inspect details visually.

Note: This job description is not exhaustive. Employees may be asked to perform other duties as needed. Reasonable accommodations will be provided for disabilities. The employer retains the right to change duties and does not create a contract.

About Our Company

• MCR is the 3rd-largest hotel owner-operator in the US.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels, over 22,000 guestrooms across 37 states and 106 cities.
• Over 7,000 team members, operating under multiple major hotel brands.

What We Offer

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral Bonuses
• Career Advancement
• Health, Dental, Vision Insurance (after 30 days)