Executive Housekeeper

Cherokee Nation Entertainment; Mississippi; On-site; USD 50,000 - 70,000; Full time

Job summary

Cherokee Nation Entertainment in Mississippi is seeking an experienced Director of Housekeeping to lead the team, drive guest satisfaction, and align operations with brand standards. You will oversee budgeting, staffing, training, and performance, ensuring a safe, clean, and welcoming environment across the property.

The role requires strong leadership, exceptional customer service, English communication skills, and the ability to manage schedules, coach staff, and partner with other departments

Qualifications

• Bachelor’s degree or equivalent experience in hospitality, management, or related field.
• Four years managing employees in a hotel environment with at least three in housekeeping operations.
• Strong leadership, budgeting, staffing, and guest service skills.

Responsibilities

• Oversee budgeting and guest service standards to maximize revenue and profitability.
• Implement policies, procedures, training, schedules, and regulations for staff.
• Interview, hire, train, supervise, and coach front office staff to improve engagement.
• Ensure an exceptional guest experience aligned with service standards.
• Perform other duties as assigned.

Skills

Leadership

Budgeting

Staff development

Guest service

Communication

Multitasking

MS Office

Education

Bachelor’s degree in hospitality, management, or related field

Tools

HotSOS

Job description

JOB DESCRIPTION

Provide direction and leadership for the Housekeeping team, consistent with the company brand. Responsible for leading the Housekeeping team in achieving operational and financial goals. Responsible for monitoring the performance, scheduling, and training of the staff; maintaining the departments’ guest service following company standards, ensuring high customer satisfaction and an exceptional guest experience. All duties are performed per company policies and procedures.

Primary Purpose

Provide direction and leadership for the Housekeeping team, consistent with the company brand. Responsible for leading the Housekeeping team in achieving operational and financial goals. Responsible for monitoring the performance, scheduling, and training of the staff; maintaining the departments’ guest service following company standards, ensuring high customer satisfaction and an exceptional guest experience. All duties are performed per company policies and procedures.

Responsibilities

• Oversee leadership in the development and monitoring of housekeeping departments’ fiscal budget and guest service standards, to maximize revenue opportunities to produce both short-term and long-term profitability.
• Oversee implementation of policies, operating procedures, training programs, directives, work schedules, rules, and regulations for housekeeping staff and personnel, in response to business demands.
• Interview, select, train, supervise, counsel, and coach front office staff for the efficient operation of the department. Drive employee engagement through coaching, training, and development.
• Ensure an exceptional guest experience within the housekeeping department, consistent with the company’s service standards.
• Perform other duties as assigned.

Supervision

• Manager Housekeeping.

Qualifications

Minimum Requirements

• Bachelor’s degree in hospitality, management, or related field or equivalent experience
• Four (4) years of experience in the direction and management of employees in a similar hotel environment which includes at least three (3) years of experience in housekeeping operations management.

Preferred

• Previous experience managing employees under a collective bargaining agreement.
• Previous experience working in a similar resort setting.
• Technical knowledge and experience with HotSOS.

Certifications, Licenses, And Registrations

• Proof of eligibility to work in the US.

Knowledge, Skills, And Abilities

• Ability to multi-task and balance numerous priorities in a fast-paced, deadline-oriented environment.
• Ability to collaborate across organizational lines.
• Ability to work varied shifts, including weekends and holidays.
• Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
• Strong overall knowledge of housekeeping operations
• Excellent interpersonal skills to deal effectively with guests, management, employees, and other outside contacts.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
• Effective listening abilities and the ability to make strong judgment calls.
• Intermediate to advanced level computer skills including Word, Excel, Outlook, and PowerPoint.
• Ability to effectively communicate in English, in both oral and written forms.

Working Conditions

• This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.