Executive Housekeeper

Cherokee Nation Businesses; Mississippi; On-site; USD 55,000 - 75,000; Full time

Job summary

Cherokee Nation Businesses is seeking a Housekeeping Manager to provide direction and leadership for the housekeeping team in alignment with our brand and goals. You will oversee performance, scheduling, and training to achieve exceptional guest experiences and high customer satisfaction.

The role requires overseeing budgets, enforcing policies, hiring and coaching staff, and maintaining service standards across a fast-paced hotel environment.

Qualifications

• Bachelor’s degree in hospitality, management, or related field or equivalent experience.
• Minimum four years directing and managing employees in a hotel environment, including housekeeping operations management.

Responsibilities

• Oversee development and monitoring of housekeeping budget and guest service standards to maximize revenue and profitability.
• Implement policies, procedures, training, schedules, rules, and regulations for housekeeping staff.
• Interview, hire, train, supervise, counsel, and coach front office staff; drive employee engagement through coaching.
• Ensure exceptional guest experiences within housekeeping in line with service standards.
• Perform other duties as assigned.

Skills

Leadership

Staff training

Budget management

Guest service

Customer service

Communication

English proficiency

Team mentoring

Organizational skills

Education

Bachelor’s degree in hospitality, management, or related field

Tools

HotSOS

Job description

PRIMARY PURPOSE:

Provide direction and leadership for the Housekeeping team, consistent with the company brand. Responsible for leading the Housekeeping team in achieving operational and financial goals. Responsible for monitoring the performance, scheduling, and training of the staff; maintaining the departments’ guest service following company standards, ensuring high customer satisfaction and an exceptional guest experience. All duties are performed per company policies and procedures.

Job Description

PRIMARY PURPOSE:

Provide direction and leadership for the Housekeeping team, consistent with the company brand. Responsible for leading the Housekeeping team in achieving operational and financial goals. Responsible for monitoring the performance, scheduling, and training of the staff; maintaining the departments’ guest service following company standards, ensuring high customer satisfaction and an exceptional guest experience. All duties are performed per company policies and procedures.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Oversee leadership in the development and monitoring of housekeeping departments’ fiscal budget and guest service standards, to maximize revenue opportunities to produce both short-term and long-term profitability.
• Oversee implementation of policies, operating procedures, training programs, directives, work schedules, rules, and regulations for housekeeping staff and personnel, in response to business demands.
• Interview, select, train, supervise, counsel, and coach front office staff for the efficient operation of the department. Drive employee engagement through coaching, training, and development.
• Ensure an exceptional guest experience within the housekeeping department, consistent with the company’s service standards.
• Perform other duties as assigned.

SUPERVISION:

• Manager Housekeeping.

Qualifications

MINIMUM REQUIREMENTS:

• Bachelor’s degree in hospitality, management, or related field or equivalent experience
• Four (4) years of experience in the direction and management of employees in a similar hotel environment which includes at least three (3) years of experience in housekeeping operations management.

PREFERRED:

• Previous experience managing employees under a collective bargaining agreement.
• Previous experience working in a similar resort setting.
• Technical knowledge and experience with HotSOS.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

• Proof of eligibility to work in the US.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to multi-task and balance numerous priorities in a fast-paced, deadline-oriented environment.
• Ability to collaborate across organizational lines.
• Ability to work varied shifts, including weekends and holidays.
• Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
• Strong overall knowledge of housekeeping operations
• Excellent interpersonal skills to deal effectively with guests, management, employees, and other outside contacts.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
• Effective listening abilities and the ability to make strong judgment calls.
• Intermediate to advanced level computer skills including Word, Excel, Outlook, and PowerPoint.
• Ability to effectively communicate in English, in both oral and written forms.

WORKING CONDITIONS:

• This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.