Executive Housekeeper

Sonesta Hotels International Corporation in; Miami Beach (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Company Match

401(k) Match

Paid Vacation

Parental Leave

Life Insurance

Disability Insurance

Education Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is seeking an Executive Housekeeper to lead housekeeping and laundry operations across the property, driving cleanliness standards and guest satisfaction.

This role oversees guest rooms, public areas, linen management, and back‑of‑house spaces while partnering with Front Office, Engineering, and Operations to exceed guest expectations. Five or more years in housekeeping leadership and strong budgeting, staffing, and safety knowledge are preferred.

Qualifications

• 5+ years of progressive housekeeping, hotel operations, or hospitality leadership experience preferred.
• Experience managing housekeeping budgets, forecasting, staffing plans, productivity metrics, and vendor relationships.
• Knowledge of sanitation standards, OSHA regulations, chemical handling procedures, and hotel safety requirements preferred.
• Strong leadership, communication, organizational, and problem‑solving skills.

Responsibilities

• Lead all housekeeping and laundry operations across guest rooms, suites, public areas, back‑of‑house spaces, and hotel facilities.
• Recruit, train, coach, schedule, and develop housekeeping and laundry teams to support operational excellence and exceptional guest experiences.
• Ensure hotel cleanliness, presentation, sanitation, and brand standards are consistently maintained across all areas of the property.
• Monitor guest satisfaction, cleanliness scores, online reviews, room inspections, and service recovery opportunities to drive continuous improvement.
• Partner with Front Office, Engineering, Operations, and hotel leadership teams to support seamless hotel operations and guest readiness.
• Oversee room inspection programs, housekeeping productivity, labor management, inventory control, linen management, and departmental budgets.
• Manage housekeeping supplies, equipment, vendor relationships, purchasing, and operational expenses to support efficiency and profitability.
• Ensure compliance with hotel operational procedures, sanitation standards, OSHA regulations, chemical handling guidelines, and safety policies.
• Support VIP arrivals, group business, special projects, deep cleaning initiatives, and hotel renovation or transition activities as needed.
• Maintain cleanliness and operational readiness across housekeeping closets, laundry areas, storage spaces, and employee work areas.
• Analyze operational KPIs, productivity reports, labor metrics, and housekeeping performance data to identify opportunities for improvement.
• Help foster a collaborative, energetic, and guest-focused culture aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Leadership

Operations management

Budgeting

Staff development

Communication

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full‑service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Exceptional guest experiences start with clean, comfortable, and welcoming spaces — and our Housekeeping teams help bring that experience to life every day. As the Executive Housekeeper, you’ll lead all housekeeping and laundry operations across the hotel while driving cleanliness standards, operational excellence, guest satisfaction, and team performance.

This role is perfect for someone who thrives in a fast‑paced hospitality environment and enjoys balancing operational leadership, team development, service standards, and hotel performance. You’ll oversee housekeeping operations across guest rooms, public areas, laundry, linen management, and back‑of‑house spaces while partnering closely with Front Office, Engineering, Operations, and hotel leadership teams to ensure the hotel consistently exceeds guest expectations.

If you’re organized, service-driven, and passionate about hospitality leadership — we’d love to meet you.

What you’ll be doing

• Lead all housekeeping and laundry operations across guest rooms, suites, public areas, back‑of‑house spaces, and hotel facilities.

• Recruit, train, coach, schedule, and develop housekeeping and laundry teams to support operational excellence and exceptional guest experiences.

• Ensure hotel cleanliness, presentation, sanitation, and brand standards are consistently maintained across all areas of the property.

• Monitor guest satisfaction, cleanliness scores, online reviews, room inspections, and service recovery opportunities to drive continuous improvement.

• Partner closely with Front Office, Engineering, Operations, and hotel leadership teams to support seamless hotel operations and guest readiness.

• Oversee room inspection programs, housekeeping productivity, labor management, inventory control, linen management, and departmental budgets.

• Manage housekeeping supplies, equipment, vendor relationships, purchasing, and operational expenses to support efficiency and profitability.

• Ensure compliance with hotel operational procedures, sanitation standards, OSHA regulations, chemical handling guidelines, and safety policies.

• Support VIP arrivals, group business, special projects, deep cleaning initiatives, and hotel renovation or transition activities as needed.

• Maintain cleanliness and operational readiness across housekeeping closets, laundry areas, storage spaces, and employee work areas.

• Analyze operational KPIs, productivity reports, labor metrics, and housekeeping performance data to identify opportunities for improvement.

• Help foster a collaborative, energetic, and guest-focused culture aligned with Sonesta’s People People philosophy.

• Any other duties as assigned.

What great looks like

• 5+ years of progressive housekeeping, hotel operations, or hospitality leadership experience preferred.

• Previous Housekeeping Director, Executive Housekeeper, Rooms Division, or hotel operations leadership experience preferred.

• Strong knowledge of housekeeping operations, laundry operations, room inspection standards, inventory management, labor management, and hospitality service standards.

• Experience managing housekeeping budgets, operational forecasting, staffing plans, productivity metrics, and vendor relationships.

• Knowledge of sanitation standards, OSHA regulations, chemical handling procedures, and hotel safety requirements preferred.

• Strong leadership, communication, organizational, and problem‑solving skills.

• Ability to multitask and thrive in a fast‑paced hospitality environment.

• Experience using hotel operational systems, housekeeping management systems, and reporting tools preferred.

• Flexible availability including mornings, evenings, weekends, holidays, and on‑call support as needed.

• A passion for hospitality, leadership, teamwork, operational excellence, and creating exceptional guest experiences.

Anticipated Pay Range & Additional Job Information

How we reward you

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick TimePaid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short‑Term & Long‑Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.