Executive Housekeeper

Sonesta Hotels International Corporation; Miami Beach (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) Retirement Plan with Company 
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Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance

Educational Assistance

Sonesta Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels in Miami Beach is seeking an Executive Housekeeper to lead all housekeeping and laundry operations, driving cleanliness standards, guest satisfaction, and team performance.

You will oversee rooms, public areas, laundry, linen management, and back-of-house spaces while collaborating with Front Office, Engineering, and Operations to exceed guest expectations.

Qualifications

• 5+ years in housekeeping or hospitality leadership.
• Experience directing housekeeping and laundry operations.
• Strong knowledge of sanitation standards and OSHA.
• Proven ability to manage budgets and vendor relationships.

Responsibilities

• Lead all housekeeping and laundry operations across guest rooms, suites, public areas, and back-of-house spaces.
• Recruit, train, coach, schedule, and develop housekeeping teams for operational excellence.
• Ensure cleanliness, presentation, sanitation, and brand standards at all property areas.
• Monitor guest satisfaction, cleanliness scores, online reviews and room inspections.
• Partner with Front Office, Engineering, Operations, and leadership for seamless operations.
• Oversee room inspection programs, productivity, labor, inventory, and linen management.
• Manage supplies, equipment, vendors, purchasing, and operating expenses.
• Ensure compliance with procedures, sanitation standards, OSHA, and safety policies.
• Support VIP arrivals, group business, special projects, and renovations as needed.
• Maintain cleanliness of closets, laundry areas, storage spaces, and staff areas.
• Analyze KPIs and productivity data to identify improvement opportunities.
• Foster a collaborative, guest-focused culture aligned with Sonesta's philosophy.
• Any other duties as assigned.

Skills

Leadership

Hospitality Operations

Team Development

Budgeting

Vendor Management

Guest Satisfaction

Safety Compliance

Job description

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Exceptional guest experiences start with clean, comfortable, and welcoming spaces - and our Housekeeping teams help bring that experience to life every day. As the Executive Housekeeper, you'll lead all housekeeping and laundry operations across the hotel while driving cleanliness standards, operational excellence, guest satisfaction, and team performance.

This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing operational leadership, team development, service standards, and hotel performance. You'll oversee housekeeping operations across guest rooms, public areas, laundry, linen management, and back-of-house spaces while partnering closely with Front Office, Engineering, Operations, and hotel leadership teams to ensure the hotel consistently exceeds guest expectations.

If you're organized, service-driven, and passionate about hospitality leadership - we'd love to meet you.

What you'll be doing

• Lead all housekeeping and laundry operations across guest rooms, suites, public areas, back-of-house spaces, and hotel facilities.
• Recruit, train, coach, schedule, and develop housekeeping and laundry teams to support operational excellence and exceptional guest experiences.
• Ensure hotel cleanliness, presentation, sanitation, and brand standards are consistently maintained across all areas of the property.
• Monitor guest satisfaction, cleanliness scores, online reviews, room inspections, and service recovery opportunities to drive continuous improvement.
• Partner closely with Front Office, Engineering, Operations, and hotel leadership teams to support seamless hotel operations and guest readiness.
• Oversee room inspection programs, housekeeping productivity, labor management, inventory control, linen management, and departmental budgets.
• Manage housekeeping supplies, equipment, vendor relationships, purchasing , and operational expenses to support efficiency and profitability.
• Ensure compliance with hotel operational procedures, sanitation standards, OSHA regulations, chemical handling guidelines, and safety policies.
• Support VIP arrivals, group business, special projects, deep cleaning initiatives, and hotel renovation or transition activities as needed.
• Maintain cleanliness and operational readiness across housekeeping closets, laundry areas, storage spaces, and employee work areas.
• Analyze operational KPIs, productivity reports, labor metrics, and housekeeping performance data to identify opportunities for improvement.
• Help foster a collaborative, energetic, and guest-focused culture aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

What great looks like

• 5+ years of progressive housekeeping, hotel operations, or hospitality leadership experience preferred.
• Previous Housekeeping Director, Executive Housekeeper, Rooms Division, or hotel operations leadership experience preferred.
• Strong knowledge of housekeeping operations, laundry operations, room inspection standards, inventory management, labor management, and hospitality service standards.
• Experience managing housekeeping budgets, operational forecasting, staffing plans, productivity metrics, and vendor relationships.
• Knowledge of sanitation standards, OSHA regulations, chemical handling procedures, and hotel safety requirements preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Experience using hotel operational systems, housekeeping management systems, and reporting tools preferred.
• Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.
• A passion for hospitality, leadership, teamwork, operational excellence, and creating exceptional guest experiences.

Anticipated Pay Range & Additional Job Information

How we reward you

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.