Executive Housekeeper

Commonwealth Hotels; Knoxville (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Same day pay

Flexible spending accounts

Vacation and holiday pay

Employee discounts

Online training courses

Employee Assistance Program

Job summary

Commonwealth Hotels in Knoxville is seeking a Hotel Executive Housekeeper to lead our busy housekeeping team in the Aloft Knoxville West property. You will drive cleanliness, guest satisfaction, and safe operations in a lively hotel environment.

You will manage staff, training, scheduling, and budget with a focus on quality and collaboration with front desk and maintenance to delight guests, including weekend/holiday coverage.

Qualifications

• High school diploma or equivalent.
• Experience as Executive Housekeeper or similar role preferred.
• Strong focus on guest satisfaction and quality.

Responsibilities

• Lead housekeeping staff: hiring, training, scheduling, and evaluating performance.
• Ensure guest rooms, public areas, and back-of-house spaces meet cleanliness standards.
• Manage the housekeeping budget: labor, supplies, and amenities.
• Oversee inventory of supplies with proper controls and usage.
• Develop and enforce policies to maintain high cleanliness and safety standards.
• Collaborate with maintenance and front desk for smooth operations and guest satisfaction.
• Address guest complaints related to housekeeping promptly.
• Ensure compliance with health and safety regulations and proper use of chemicals/equipment.
• Regularly inspect areas to identify and address issues.
• Foster a positive work environment with ongoing training and development.

Skills

Leadership

Staff supervision

Guest satisfaction

Time management

Guest relations

Education

High school diploma or equivalent

Job description

About Us:

Aloft Knoxville is a dynamic and energetic hotel where staff members are recognized for their excellence, creating a lively atmosphere. The hotel offers various engaging experiences, including a vibrant WXYZ bar, poolside relaxation, a cozy fire pit, and live music. The inclusive environment attracts a diverse crowd, making it a fun place to work. They invite creative, energetic individuals to join their team.

Why This Role?

Working as a Hotel Executive Housekeeper at Aloft Knoxville West offers the chance to join a dynamic, energetic team in a lively environment. The hotel values its staff, recognizes excellence, and provides growth opportunities. Associates enjoy working in a vibrant atmosphere with diverse guests, live music events, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience.

What’s In It for You?

Comprehensive Benefits: Medical, Dental, and Vision AVAILABLE DAY ONE
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Executive Housekeeper include:

• Leadership and Supervision: Manage and lead the housekeeping staff, including hiring, training, scheduling, and evaluating their performance.
• Quality Control: Ensure all guest rooms, public areas, and back-of-house spaces meet the hotel’s cleanliness and maintenance standards.
• Budget Management: Manage the housekeeping budget, including labor costs, inventory of cleaning supplies, and amenities.
• Inventory and Supplies: Oversee the ordering, stocking, and usage of housekeeping supplies, ensuring proper inventory control.
• Policy and Procedure Implementation: Develop and enforce housekeeping policies and procedures to maintain high standards of cleanliness and safety.
• Collaboration: Work closely with other departments, such as maintenance and front desk, to ensure smooth operations and guest satisfaction.
• Guest Relations: Address and resolve guest complaints or requests related to housekeeping promptly and professionally.
• Health and Safety Compliance: Ensure the department complies with health and safety regulations, including proper use of cleaning chemicals and equipment.
• Inspection and Audits: Regularly inspect guest rooms and public areas to ensure they meet quality standards and address any issues identified.
• Staff Development: Foster a positive work environment, providing ongoing training and development opportunities for the housekeeping team.

What We are Looking for in a Hotel Executive Housekeeper:

• High school diploma or equivalent
• Prior experience as an Executive Housekeeper, Housekeeping Manager or Assistant Executive Housekeeper.
• Demonstrated experience with a strong focus on guest satisfaction.
• Exceptional ability to manage time effectively and stay organized in a fast-paced environment.
• Excellent skills for engaging with guests and collaborating with team members seamlessly.

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.marriott.com/en-us/hotels/tysal-aloft-knoxville-west/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.