Executive Housekeeper

General Hotels Corporation; Indianapolis (IN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance Options

Company Paid Life Insurance

Supplemental Life Insurance

401K

Generous Time Off Package

Job summary

A large hotel management company is looking for an Executive Housekeeper to lead housekeeping staff and ensure high service quality at Crowne Plaza Indianapolis Airport. Responsibilities include managing staff training, maintaining guest satisfaction, and overseeing inventory while ensuring adherence to safety and quality standards. The ideal candidate has prior management experience in housekeeping within a hotel environment and excellent communication skills. Medical benefits, a 401K plan, and generous time off are offered.

Qualifications

• Previous housekeeping management experience is required.
• Excellent communication skills, both verbal and non-verbal.
• Ability to read and speak English; bilingual Spanish/English is a plus.

Responsibilities

• Demonstrate positive leadership to inspire employees.
• Maintain inventory of guestroom supplies and perform inspections.
• Manage recruiting, interviewing, training, and performance reviews.
• Ensure safety program compliance with OSHA requirements.
• Follow up on guest requests regarding room services.

Skills

Excellent communication skills

Guest service-oriented demeanor

Ability to read and speak English

Willingness to go above and beyond

Job description

Thank you for your interest. Please complete the fields below and click "Submit".

Location: Crowne Plaza Indianapolis Airport

2501 S. High School Rd.

Indianapolis, IN

Job Id:12668

# of Openings:1

The Crowne Plaza Indianapolis Airport is searching for an Executive Housekeeper to be part of our hotel team.

The Executive Housekeeper will deliver the best in service, quality and value to every customer, every time. They will maintain customer satisfaction as the driving philosophy of the Housekeeping Department, personally demonstrate a commitment to customer service by responding promptly to guest needs, ensure your staff, including all new hires, are trained and meet standards, and empower the housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance and consistent cleanliness.

DUTIES AND RESPONSIBILITIES

• Demonstrate positive leadership, which inspires employees to meet and exceed standards.
• Maintain inventory of guestroom and housekeeping supplies including all month-end inventory.
• Maintain physical product standards by routinely inspecting rooms, public areas and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels.
• Cleaning and Inspecting Guest Rooms as needed.
• Work with the General Manager and Director of Operations on analyzing financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget.
• Manage functions including recruiting, interviewing, selection, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.
• Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.
• Ensure employees fully understand performance standards, review process, and reward successes.
• Manage safety program to protect guests and employees and which meets OSHA requirement.
• Submit work orders to the maintenance department on a timely basis and follow up to ensure completion.
• Manage security procedures such as key control and lost and found.
• Monitors payroll and hours.
• Assures property operation meets internal audit/Brand Standards.
• Coordinate with General Manager, Director of Operations and Chief Engineer in the repair and maintenance program as related to guestrooms and public areas.
• Works with the General Manager and Director of Operations to complete reports (forecasts, annual budgets, action plans etc.).
• Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests.
• Purchase all basic cleaning supplies, linen, and equipment.
• Perform all other duties as assigned by the General Manager.

JOB REQUIREMENTS

• Previous housekeeping management experience is required.
• Previous experience in a similar position or within a hotel preferred.
• Excellent communication skills both verbal and non-verbal.
• Guest service-oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Ability to read and speak English/ Bi-lingual Spanish/English a plus

BENEFITS

• Medical, Dental and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401K
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.