Executive Housekeeper

Ivy Hospitality; Cleveland (OH); Sur place; USD 50 000 - 57 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

FSA

HSA

Quarterly Bonus Potential

401(k) Match

PTO

Life Insurance

Disability

Résumé du poste

Ivy Hospitality in Cleveland, OH is seeking an Executive Housekeeper to lead the housekeeping team and uphold the highest standards of cleanliness, presentation, and service for all guest rooms and public areas. You will manage daily operations, schedule staff, coordinate VIP check-outs, and perform routine inspections to ensure quality and safety compliance while delivering exceptional guest experiences.

Reports to the Assistant General Manager or General Manager.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum three years in housekeeping with at least one year in a supervisory role.
• Proficient in basic computer skills and housekeeping management software.
• Ability to stand, walk, lift up to 15 lbs and push/pull carts up to 250 lbs.
• Excellent verbal and written communication skills and attention to detail.

Responsabilités

• Lead and manage the housekeeping team to ensure timely cleaning of guest rooms and public areas.
• Coordinate daily housekeeping operations, including VIP rooms, check-outs, and special requests.
• Review daily room cleaning and inspections to meet company standards.
• Inspect cleaned rooms and public areas for quality assurance.
• Address issues related to room cleanliness or maintenance promptly.
• Monitor room inspection results and implement corrective actions as needed.
• Manage inventory of housekeeping supplies and linens.
• Prepare and follow up on maintenance work orders for repairs or replacements.
• Assist in training and orientation of new housekeeping associates.
• Collaborate with other departments to ensure seamless service delivery.

Connaissances

Leadership

Communication

Organizational skills

Time management

Basic computer skills

Housekeeping software

Regulatory knowledge

Physical stamina

Formation

High school diploma or equivalent

Outils

Housekeeping management software

Basic computer skills

Description du poste

Position

Executive Housekeeper

Reports To

Assistant General Manager / General Manager

Position Summary

The Executive Housekeeper is responsible for ensuring the highest standards of cleanliness, presentation, and service for all guest rooms and public areas. By effectively leading and managing the housekeeping team, the Executive Housekeeper will maintain a spotless and welcoming environment for guests while adhering to company policies and safety standards. The role requires a blend of operational expertise, team leadership, and a commitment to delivering exceptional guest experiences.

Pay Range

$50,000 - $56,500 based on experience and qualifications

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead and manage the housekeeping team to ensure the timely and efficient cleaning of guest rooms and public areas.
• Coordinate daily housekeeping operations, including VIP rooms, guest check-outs, and special requests.
• Review and confirm the completion of daily room cleaning and inspections, ensuring all rooms meet company standards.
• Conduct regular inspections of cleaned rooms, public areas, and linen closets to ensure adherence to quality standards.
• Address and resolve any issues related to room cleanliness or maintenance promptly.
• Monitor and document room inspection results, providing feedback and corrective actions as needed.
• Manage inventory levels of housekeeping supplies and linens, ensuring adequate stock and proper storage.
• Prepare and follow up on maintenance work orders for repairs or replacements of furnishings and fixtures.
• Assist in quarterly inventory of all linens and housekeeping supplies.
• Assist in the training and orientation of new housekeeping associates, ensuring they understand company standards and expectations.
• Provide ongoing coaching and support to team members, fostering a positive and productive work environment.
• Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards.
• Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction.
• Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.
• Ensure all housekeeping practices comply with federal, state, and local regulations, including OSHA standards.
• Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
• Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations.
• Uphold the company's values and standards, ensuring all actions and decisions align with the organization's goals and ethical guidelines.

Qualifications

Education: High school diploma or equivalent required.

Experience: Minimum of three years of housekeeping experience, with at least one year in a supervisory role.

• Excellent verbal and written communication skills, with the ability to lead a team and interact with guests effectively.
• Strong organizational and time-management skills, with attention to detail.
• Proficient in basic computer skills and housekeeping management software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of federal, state, and local regulations related to housekeeping and hospitality.
• Ability to stand, walk, and perform physical tasks for extended periods.
• Must be able to lift up to 15 lbs regularly and push/pull carts weighing up to 250 lbs.
• Capable of bending, stooping, and stretching to fulfill cleaning and inspection tasks.

Taking Care Of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Financial Security & Peace of Mind

• Quarterly Bonus Potential: Up to 25% of Quarterly Earnings
• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• 401(k) Match: Ivy Hospitality offers a 100% match of associates' first 6% contributed

Time to Recharge

• Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.