Housekeeper

Ivy Hospitality; Carmel (AR); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health & Wellness

Financial Security

Paid Time Off

Job summary

Ivy Hospitality seeks a dedicated Housekeeper to maintain clean guest rooms and public areas, ensuring a welcoming, comfortable environment for all guests and a positive first impression of the hotel. No prior experience is required; hospitality experience is a plus.

The role requires standing and mobility for long periods, lifting up to 30 lbs, and flexibility to work nights, weekends, and holidays. Ivy Hospitality offers health, dental, vision, life and disability coverage, a 401(k) plan, PTO,

Qualifications

• High School diploma or equivalent preferred.
• Hospitality experience is a plus.
• No prior experience required.

Responsibilities

• Clean and reset guest bedrooms and bathrooms to standard with proper chemicals and equipment.
• Maintain cleanliness of hallways and common areas as assigned.
• Perform other duties as requested, including spills and special guest requests.
• Assist other housekeeping staff to maintain clean work and public areas.
• Participate in carpet care program by spot-cleaning during room cleaning.
• Report maintenance issues to the Supervisor.
• Stock and maintain housekeeping carts and linen storage.
• Complete room assignment sheets documenting tasks and issues.
• Respond promptly to guest complaints and requests, ensuring satisfaction.
• Follow procedures for entering guest rooms, protecting privacy and security.
• Greet guests warmly, make eye contact, offer assistance.
• Adhere to safety and security policies, including keys and lost-found handling.
• Know emergency procedures and bloodborne pathogen protocols.
• Communicate effectively with coworkers and other departments.

Skills

Basic communication

Mobility for long hours

Lifting up to 30 lbs

Neat appearance

Flexible schedule

Education

High School diploma or equivalent

Job description

Position: Housekeeper

Reports To: Housekeeping Leadership Team / Assistant General / Manager and General Manager

Position Summary: The Housekeeper is responsible for maintaining the cleanliness and appearance of guest rooms and public areas within the hotel. The primary focus is on ensuring a welcoming, clean, and comfortable environment for all guests.

Pay Range: based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Clean and reset guest bedroom and bathroom areas according to established standard, using provided chemicals and cleaning equipment properly and safely
• Maintain cleanliness of hallways and common areas as assigned.
• Perform other duties as requested, such as cleaning unexpected spills or completing special guest requests.
• Assist other housekeeping associates in maintaining clean and organized work and public areas.
• Participate in the hotel’s carpet care program by spotting carpet during room cleaning.
• Report any maintenance issues or needs to the Supervisor.
• Stock and maintain housekeeping carts and linen storage rooms.
• Complete “room assignment sheet” accurately, documenting completed tasks and any issues encountered.
• Respond promptly to guest complaints or special requests, ensuring guest satisfaction.
• Follow proper procedures for entering guest rooms, ensuring guest privacy and security.
• Greet guests with a smile, make eye contact, and offer friendly assistance when interacting.
• Adhere to all company policies and procedures related to safety and security, including proper handling and storage of keys and lost and found items.
• Be knowledgeable of policies regarding emergency procedures and bloodborne pathogen protocols.
• Communicate effectively with coworkers and other departments, contributing to a supportive work environment.

Qualifications

Education: High School diploma or equivalent preferred.

Experience: No prior experience required; hospitality experience is a plus.

• Basic communication skills, both verbal and written.
• Must be able to stand and exert well-paced mobility for up to 8 hours.
• Must be able to lift up to 30bs on a regular and continuing basis.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
• Must maintain a neat, clean, and well-groomed appearance according to company standards.
• Flexibility to work varying schedules, including nights, weekends, and holidays.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Financial Security & Peace of Mind

• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• 401(k) Retirement Plan

Time to Recharge

• Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.