Executive Housekeeper

Drury Hotels; Charlotte (NC); On-site; USD 40,000 - 62,000; Full time

Job summary

Drury Hotels in Charlotte, NC is seeking a professional to manage and coordinate all housekeeping and laundry operations across the property. You will lead a team, ensure cleanliness and high service standards, and maintain Drury's commitment to exceptional guest experiences.

Responsibilities include supervising room attendants and laundry staff, enforcing safety and cleaning protocols, and actively contributing to guest satisfaction and hotel performance through strong communication in English

Qualifications

• Knowledge of cleaning methods for guest rooms and laundry operations.
• Knowledge of proper use and storage of cleaning chemicals.
• Ability to lead a housekeeping team to achieve quality and Drury standards.

Responsibilities

• Manage and coordinate housekeeping and laundry services for the hotel.
• Maintain high standards of cleanliness, guest satisfaction, and team integrity.
• Supervise room attendants and laundry staff; ensure compliance with safety and cleaning protocols.
• Communicate effectively in English and lead by example.

Skills

Leadership

English communication

Guest service

Tools

Vacuum cleaners

Commercial washers & dryers

Job description

Property Location:

6920 Northlake Mall Drive - Charlotte, North Carolina 28216

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

• Incentives - Quarterly bonuses (we succeed together!) based on hotel results

• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

Basic Function

Under general direction, manages and coordinates all aspects of the housekeeping and laundry services of the hotel. Ensures exceptional +1 Service
levels through guest and team member satisfaction. Ensures high levels of quality are maintained in all areas including but not limited to guest rooms,
laundry, public areas, meeting space, department storage areas, and work areas. Maintains a high standard of integrity, service, and hospitality at all
times with team members, customer and co-workers.

General Knowledge, Skill and Ability

Requires a thorough knowledge of methods of cleaning guest rooms and operation of laundry services. Requires knowledge of the proper use and
storage of cleaning chemicals. Requires general knowledge of such equipment as vacuums, commercial washers and dryers. Requires ability to lead the
Housekeeping team to successfully achieve quality, cleanliness, and Drury standards to exceed the company quality expectations. Requires the ability to
clearly communicate in English, both orally and in writing. Requires some travel.