Executive Housekeeper

Hyatt Hotels Corporation; Atlanta, Northern (GA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Benefit eligibility after 30 days

Disability and Life Insurance

Paid Family Bonding Time

Educational assistance $1,000/year

Complimentary Hyatt room nights

Discounted Hyatt room nights

401(k) with Employer Match

Headspace subscription

Employee Assistance Program

Job summary

Hyatt Hotels Corporation seeks an Executive Housekeeper to oversee all housekeeping operations across the property. You will train staff, coordinate with department heads, schedule work, and uphold cleanliness standards to ensure guest satisfaction and efficient service.

The role requires strong leadership, attention to detail, and the ability to manage multilingual staff while maintaining Hyatt service standards.

Qualifications

• 4 years or more of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Strong energy, entrepreneurial spirit and leadership
• Clear written and verbal English communication
• Proficient in Word and Excel
• Excellent organizational, interpersonal and administrative skills

Responsibilities

• Responsible for short and long term planning and the management of the hotel's housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives within approved plans
• Oversee inventory of housekeeping and laundry supplies
• Coach staff to greet guests and address guest requests
• Ensure safety and security policies are followed

Skills

Interpersonal communication

Customer service orientation

Leadership & team motivation

Professional presentation skills

English communication

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Director of Operations.

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Duties include:

• Responsible for short and long term planning and the management of the hotel's housekeeping operations


• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans


• Solid understanding of housekeeping and laundry supplies and pars


• Teach employees importance of, and how to greet guests and courteously solve guest requests


• See that inspection program is consistently maintained


• Assure all safety and security policies and procedures are followed


• Work closely with all other Departments


• Inspect some rooms daily


• Experience purchasing linens and housekeeping supplies


• Current on latest housekeeping and laundry technology


• Work closely with vendors to assure proper pricing, delivery, and maintenance


• Experience teaching, supervising, and mentoring multilingual and multicultural staff


• Ensure OSHA and ADA policies are adhered to


• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful


• Coach and counsel employees to reflect Hyatt service standards and procedures

Why Work at Hyatt?

Benefit eligibility after 30 days

Disability and Life Insurance

Paid Family Bonding Time

$1,000 per year for Educational Assistance

Complimentary and Discounted Hyatt Hotel Room Nights

401(k) with Employer Match

Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)

Diversity, Equity, and Inclusion are at the core of our Purpose - to care for people so they can be their best - and we must be deeply involved in actions that fight racial injustice and inequality. Learn more about how Change Starts Here

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.


• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).


• With opening hotels, previous hotel pre-opening experience preferred


• Service oriented style with professional presentations skills


• Hotel/Hospitality degree an asset


• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line


• Clear concise written and verbal communication skills in English


• Must be proficient in Microsoft Word and Excel


• Must have excellent organizational, interpersonal and administrative skills

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