EXECUTIVE HOST - TALKING STICK RESORT

Talking Stick Resort; Scottsdale (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Talking Stick Resort in Scottsdale, AZ seeks an Executive Host (varied shifts) within the Player Development department. The role focuses on building guest loyalty, developing VIP relationships, and generating gaming revenue through new premium guests and enterprise accounts.

The Executive Host works with CRM tools to manage 300-400 players, coordinates VIP events, and maintains up-to-date knowledge of regulatory requirements. Strong sales, communication, and organizational skills are essential.

Qualifications

• GED or high school diploma required.
• 10+ years’ experience in a casino host, PD Executive, Customer Development Executive, or Executive Host position.
• College degree or equivalent experience preferred but not required.
• Excellent PC skills and ability to generate reports from the software.

Responsibilities

• Generate and meet casino revenue goals through development of new VIP accounts while maximizing existing VIPs.
• Build loyalty among VIP customers through relationships and upscale sales techniques.
• Maintain relationships with VIP guests via phone and in person to grow gaming revenue and influence behavior.
• Coordinate with team members to leverage partnerships across property to execute flawless service delivery.
• Enforce CFR Title 31 regulations and maintain up-to-date compliance training.

Skills

Interpersonal skills

Customer service

Communication (oral/written)

Problem solving

Networking

Time management

Attention to detail

Education

GED or high school diploma

College degree preferred

Tools

CRM software

Microsoft Office

Casino Marketplace

Job description

Brief Description

Job Title: Executive Host (varied shifts)

Brief Description

Job Title: Executive Host (varied shifts)

Department: Player Development

Reports To: PD Manager/VP of PD

Summary

Under the direction of the PD Manager/VP of PD the Executive Host is responsible for building guest loyalty using relationships, sales and tele marketing skills. This role is required to generate gaming revenue through new premium guests, maintaining and growing current enterprise guests totaling 300-400 players in their book of business. This will be achieved using several different tools like exclusive access to Diamondback tickets, Talking Stick Resort Amphitheater tickets, on property shows, golf and fine dining and with support through a Customer Relationship Management platform and management.

This job will require the employee to exude exceptional professional abilities including the ability to build strong relationships in order to strategically market enterprise assets, book trips and events. This employee must have strong organizational abilities to follow up post trip and to communicate pre trip details to team members. This employee must be able to work autonomously toward outlined goals both individual and group

Supervisory Responsibilities

This position has no supervisory responsibilities.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.

• Responsible for generating and meeting casino revenue goals through development of new VIP accounts while maximizing existing VIPs utilizing our active databases and CRM.
• Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.
• Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of growing gaming revenue goals and profitably influence guests gaming behaviors.
• Significant amount of time customer facing; participating in special events and social functions both on and off property.
• Coordination as needed with other team members and management to lead to successful delivery of details for leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to execute flawless service delivery.
• Responds to and consistently meets the needs of VIPS in hosts coded book of business.
• Supports and cultivates new ideas and methods to deliver enterprise goals including but not limited to the creation and execution of VIP Events.
• Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
• Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.

Education and/or Experience

• GED or high school diploma
• 10+ years’ experience in a casino host, PD Executive, Customer Development Executive, or Executive Host position.
• College degree or equivalent experience preferred but not required.

Computer Skills

To perform this job successfully, an individual must have excellent PC skills and knowledge of Microsoft Office applications. Must have the technical ability to develop a strong working knowledge of Casino Marketplace and be able to generate reports from the software.

Other Qualifications

• Must be able to work independently.
• Must be able to exercise good judgment in adverse situations.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must be able to listen and respond to visual and aural cues.
• Must present a well-groomed professional appearance.
• Ability to think independently in making decisions to maximize customer service.
• Excellent interpersonal communication, problem solving and analytical skills required.
• Must have excellent customer service skills.
• Must have a detail-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent networking abilities
• Must have excellent oral and written communication skills.

Language Skills

Must be able to read, write, speak and understand English. Bilingual strongly preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; while performing the duties of this Job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually loud.