DINING SHIFT SUPERVISOR - BLUE COYOTE CAFE | TSR

Talking Stick Resort; Scottsdale (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Talking Stick Resort’s Blue Coyote Cafe seeks a Dining Shift Supervisor to manage the service flow and guest experience during a shift. You will lead a team of dining room hosts, servers, and support staff, ensuring quick, friendly service and adherence to safety and PCI standards.

The role requires 1–3 years supervisory hospitality experience, a high school diploma or GED, and knowledge of cashiering and POS systems.

Qualifications

• High school diploma or GED required.
• One to three years supervisory experience in hospitality.
• Knowledge of basic restaurant cashiering procedures; POS experience strongly preferred.

Responsibilities

• Ensure excellent customer service for every guest, every time.
• Schedule Food/Beverage personnel for the restaurant outlet.
• Assist with inventory, vendor relations, and receiving of supplies.
• Oversee safety and health standards and enforce PCI compliance as required by management.
• Maintain knowledge of applicable regulations and conduct training as needed.
• Lead and mentor staff to maintain a fast-paced, friendly service environment.

Skills

Customer service

Supervisory experience

POS procedures

Education

High School Diploma or GED

Tools

InfoGenesis

Job description

Brief Description

Job Title: Dining Shift Supervisor

Shift: Varies

Location: Blue Coyote Cafe at Talking Stick Resort

Department: Food and Beverage

Reports To: Lead Restaurant Supervisor

Summary

Responsible for ensuring fast, friendly, and courteous service to every customer. Serves as a working Supervisor who runs the service delivery of food and beverage during a scheduled shift.

Supervisory Responsibilities

Directly supervises the Dining Room Host, Busser, Lead Food Server, Food Server, Room Service Server, Room Service Operator and Concession Attendant. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Leadership Job Expectations: Fostering ECM Development through Pathways to Success Program

The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job.

A Supervisor level leader is expected to actively support ECMs in their professional and academic goals through:

• Personalized Support: Regularly engage with individual ECMs to understand their career interests and educational goals. Offer guidance tailored to their aspirations.
• Opportunity Identification: Proactively inform ECMs about internal and external training, workshops, and educational programs aligned with their development needs.
• Facilitation of Growth: Encourage participation in stretch assignments, cross-training, and job shadowing to build new skills and broaden experience.
• Feedback and Recognition: Provide constructive feedback and recognize efforts toward self-improvement and career advancement.
• Resource Connection: Connect ECMs to relevant mentors, subject matter experts, and specific Pathways to Success programs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensures excellent customer service for every guest, every time
• Responsible for scheduling of Food/Beverage personnel in respective restaurant outlet.
• Helps with all receivables on a daily basis, storing and inventorying of product from vendors.
• Responsible for ordering of all Food/Beverage supplies for respective restaurant outlet.
• Verifies validity of casino complimentary slips for the food and beverage check.
• Maintains and instructs assigned personnel on safety and health standards, policies and procedures and follows up to ensure hazards are eliminated.
• Ensures that designated work areas, flatware, glasses, dinnerware and other used to serve customers are free from hazards (i.e. chips, breaks, cracks, liquid on floor, etc.).
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required.
• Responsible for the enforcement of PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect the guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
• Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
• Responsible for maintaining up-to‑date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.

Education And/or Experience

High school diploma or general education degree (GED) required; one to three years supervisory experience in a hospitality environment; or equivalent combination of education and experience. Must have knowledge of basic restaurant cashiering procedures, tray service and beverage ingredients. POS experience strongly preferred. Knowledge of Arizona State Liquor Laws - Title 4 and/or Arizona Alcohol Awareness certification a plus.

Certificates, Licenses, Registrations

Must possess a Maricopa County Food Handlers Card.

Computer Skills

Must be computer literate and have knowledge of Microsoft Office applications. Experience using InfoGenesis preferred.

Other Qualifications

Must have excellent customer service and communication skills. Must be able to get along with co-workers and be a team player. Must present a cheerful and friendly personality and a well‑groomed appearance at all times. Must be able to work at a fast pace and in stressful situations.

Language Skills

Must be able to read, write, speak and understand English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and secondary smoke. The noise level in the work environment is usually moderate to loud.