Executive Host - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking an enthusiastic Executive Host to join their dynamic team. In this role, you'll enhance the casino's customer experience by implementing personalized CRM strategies and organizing exclusive events for VIP players. Your excellent customer service and interpersonal skills will be crucial in building lasting relationships and ensuring guests feel valued. With a focus on creating unforgettable experiences, this position offers a unique opportunity to thrive in a vibrant and exciting environment. If you are passionate about hospitality and eager to make a difference, this is the perfect role for you.

Benefits

Wellness Incentive Programs

Employee Discounts

Free Meals

Free Parking

Healthcare Benefits

Professional Development Opportunities

Qualifications

• 1+ years of relevant experience in customer service or hospitality.
• Ability to implement CRM strategies and organize exclusive events.

Responsibilities

• Enhance the casino's customer base and streamline service processes.
• Organize exclusive player events to foster loyalty among VIPs.

Skills

Customer Service Skills

Interpersonal Skills

CRM Strategy

Bilingual Communication

Education

Bachelor's Degree or Equivalent Experience

Job description

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the exciting Executive Host team at MGM Springfield, where your primary role will be to enhance the casino's customer base and streamline processes for exceptional service. As an Executive Host, you'll leverage your judgment to fulfill casino customer requests, ensuring a memorable experience for all guests.

THE DAY-TO-DAY:

• To successfully maintain and engage our VIP players, it's essential to implement a robust CRM strategy that includes personalized communication through calls and targeted emails. Organizing exclusive player events and unforgettable experiences, like carefully planned dinners, will foster loyalty and enhance relationships.
• Following up and feedback collection after these events can further refine our approach, ensuring our VIPs feel valued and connected to our brand.

THE IDEAL CANDIDATE:

• Bilingual candidates fluent in Vietnamese, Cantonese, Mandarin, Hindi, or Cambodian are encouraged to apply.
• Demonstrates excellent customer service skills.
• Demonstrates savvy interpersonal skills to effectively communicate with all business contacts.
• Have bachelor's degree or equivalent experience
• Has 1+ Years of Prior Relevant Experience
• Can provide proof of eligibility to work in the country located.
• Must be 18 years of age

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19648

Are you ready to JOIN THE SHOW? Apply today!