Executive Casino Host - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player invites you to join their dynamic Executive Casino Host team in Springfield. This role is all about creating unforgettable experiences for VIP guests while implementing effective CRM strategies. You'll engage with high-profile clients, organize exclusive events, and ensure exceptional service that keeps them coming back. With a focus on personalized communication and relationship-building, this position offers a unique opportunity to thrive in a vibrant and exciting environment. If you're passionate about hospitality and customer service, this is the perfect chance to shine in a thrilling industry.

Benefits

Wellness Incentive Programs

Employee Discounts

Free Meals

Free Parking

Healthcare Benefits

Professional Development Opportunities

Qualifications

• 1+ years of prior relevant experience in customer service or hospitality.
• Ability to implement CRM strategies and organize exclusive events.

Responsibilities

• Enhance the casino's customer base and streamline service processes.
• Organize exclusive player events to foster loyalty and enhance relationships.

Skills

Customer Service

Interpersonal Skills

CRM Strategy

Education

Bachelor's Degree or Equivalent Experience

Job description

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the exciting Executive Casino Host team at MGM Springfield, where your primary role will be to enhance the casino's customer base and streamline processes for exceptional service. As an Executive Host, you'll leverage your judgment to fulfill casino customer requests, ensuring a memorable experience for all guests.

THE DAY-TO-DAY:

• To successfully maintain and engage our VIP players, it's essential to implement a robust CRM strategy that includes personalized communication through calls and targeted emails. Organizing exclusive player events and unforgettable experiences, like carefully planned dinners, will foster loyalty and enhance relationships.
• Following up and feedback collection after these events can further refine our approach, ensuring our VIPs feel valued and connected to our brand.

THE IDEAL CANDIDATE:

• Demonstrates excellent customer service skills.
• Demonstrates savvy interpersonal skills to effectively communicate with all business contacts.
• Have bachelor's degree or equivalent experience
• Has 1+ Years of Prior Relevant Experience
• Can provide proof of eligibility to work in the country located.
• Must be 18 years of age

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19648

Are you ready to JOIN THE SHOW? Apply today!