EXECUTIVE HOST

Caesars Entertainment; Shelbyville (AR); On-site; USD 50,000 - 75,000; Full time

Job summary

Caesars Entertainment in the United States is seeking a Casino Host to manage premium guest accounts, comps and patron profitability, ensuring superior service on the floor. You will identify and register high-end players, coordinate reservations and amenities, and work with casino operations to recognize high limit players.

You must be able to work evenings, weekends and holidays. Candidates should have a High School diploma or GED, a Bachelor's degree preferred, and at least 2 years of

Qualifications

• Provide superior level of guest service.
• Identify, solicit and register high-end players.
• Must be at least 21 years of age and able to obtain Indiana Gaming License.
• Must speak Vietnamese.

Responsibilities

• Manage player accounts and comps based on recorded play, earned points, comp availability and patron profitability.
• Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure recognition of high limit players.
• Act as a guest liaison, handle issues and resolve situations to ensure smooth operations.

Skills

Guest relations

Communication

Sales

Event promotion

Microsoft Office

Excel

Word

Education

High School Diploma or GED

Bachelor’s Degree in Accounting, Business Administration, Finance, or Marketing preferred

Host experience or two years supervisory capacity in gaming

Tools

Microsoft Office

Excel

Word

Job description

Manage player accounts and comps based on recorded play, earned points, comp availability and patron profitability.

• Provide superior level of guest service.

• Identify, solicit and register high-end players.

• Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged.

• Act as a guest liaison, handle issues & resolve situations to ensure smooth operations

• Demonstrate a high degree of integrity / responsibility in handling Horseshoe Indianapolis assets.

• Assist with the maintenance of players as required, including on and off property VIP special event coverage

• Be available to meet and greet premium customers while they are on property.

• Maintain a high level of visibility throughout the facility during the majority of the shift.

• Maintains close ties with targeted customers through personal contact by phone and in person in order to generate incremental gaming revenues.

• Monitors overall play (numbers of trips, theoretical win) of his/her Player Development player base.

• Maintain an appropriate working knowledge of Indiana State Gaming Regulations and established Horseshoe Indianapolis policies and procedures.

• Be knowledgeable of property, product, promotions, and events.

• Must be able and willing to work evenings, weekends, and holidays.

• Excellent interpersonal, communication, team building, and problem solving skills required.

• Must have the ability to resolve stressful situations.

• Must be able to make sound complimentary decisions based on tracked customer play.

• Must be self-motivated and able to work under pressure, handle situations in a timely manner and work independently.

• Analytical skills and customer service orientation required.

• Ability to perform multiple tasks in an efficient manner.

• Proficient knowledge of Microsoft Office, Excel, and Word is required.

• Assist with the execution of on and off property premium player promotions, events, and programs.

• Maintain appropriate and professional attire.

• Maintain an appropriate and professional business relationship with guests at all times

• Update account information through utilization

• Responsible for contacting casino guests and lists as assigned. o Duties included: Comp decisions and Patron Profitability

• Scheduling / attending dinners and events

• Sales of products / venues / events and relationship building.

• High School Diploma or GED required. Bachelor’s Degree in Accounting, Business Administration, Finance, or Marketing preferred.
• Host experience or two (2) years in a supervisory capacity in gaming machines or table games required; or an equivalent combination of education and/or work experience.
• Ability and willingness to learn new systems as implemented by the company are required.
• Able to communicate effectively in English, both verbally and through written communications is necessary.

• Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License.

  ADDITIONAL REQUIREMENTS

• Responsible for fostering a fun environment.
• Responsible for being gracious to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures that behavior and appearance are in compliance with established standards.
• Maintains a professional work environment with management and staff.
• Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting.
• Must be able to lift up to 20 pounds.
• Horseshoe Indianapolis Racing & Casino is a smoking establishment
• Must be able to work in a highly populated fast-paced and noisy environment.
• Access to general gaming floor.
• Must speak Vietnamese.