Executive Experience & Technical Engagement Lead

UKG; Atlanta (GA); On-site; USD 102,000 - 147,000; Full time

Job summary

UKG is seeking an Emerald Experience Manager to serve as a trusted advisor, technical advocate, and executive partner for UKG’s premium customers. This role blends executive partnership, customer success leadership, and technical stewardship to maximize outcomes and ROI across UKG solutions.

You will lead executive governance sessions, champion adoption and value realization, and coordinate with Product, Engineering, and Services teams to deliver measurable improvements.

Qualifications

• 5+ years in HCM/HRIS/enterprise SaaS customer success or advisory roles.
• Knowledge of UKG Pro Workforce Management (WFM).
• Proven ability to consult with enterprise customers at business and technical levels.
• Excellent communication, facilitation, and relationship-building skills.
• Willingness to work outside of normal business hours, including on-call rotations.

Responsibilities

• Executive & Strategic Engagement: serve as the primary executive relationship manager for Premium accounts and orchestrate executive advisories and governance sessions.
• Customer Success & Value Realization: drive adoption, retention, ROI, and identify optimization opportunities.
• Technical Advocacy & Escalation Management: provide stewardship across UKG Pro, WFM, Workforce Central, and PLUS Central; lead root cause analyses.
• Cross-Functional Orchestration: align UKG teams to customer goals and translate objectives into roadmaps.

Skills

HCM

HRIS

Enterprise SaaS

Executive relationship

Communication

Organizational skills

Nonstandard hours

Tools

UKG Pro Workforce Management (WFM)

Job description

UKG is seeking an Emerald Experience Manager to serve as a trusted advisor, technical advocate, and executive partner for UKG’s premium customers. This role blends executive partnership, customer success leadership, and technical stewardship to maximize outcomes and ROI across UKG solutions.

You will lead executive governance sessions, champion adoption and value realization, and coordinate with Product, Engineering, and Services teams to deliver measurable improvements.