Executive Assistant

ServiceNow; New York (NY); On-site; USD 104,400 - 172,300; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in New York, NY is seeking an experienced executive assistant to support a VP-level leader and to help optimize time and priorities across the organization. You will manage complex calendars, draft communications, and coordinate travel, visas, and expenses while maintaining discretion and execution excellence.

The role requires strong organizational and communication skills, proficiency with Zoom and the Microsoft Office suite, and the ability to juggle multiple high-priority

Qualifications

• Experience supporting VP-level executives and managing complex calendars.
• Experience integrating AI into workflows or decision-making.
• Exceptional organizational and communication skills across high-priority projects.
• Willingness to travel 5-10%.
• Professional demeanor and strong soft skills.
• Proficiency with Zoom and Microsoft Office suite; familiar with Box, Concur, Google Docs.

Responsibilities

• Schedule appointments, plan meetings, and maintain complex calendars, while managing roadblocks.
• Draft and prepare routine and advanced correspondence including emails, presentations and reports.
• Assist leadership by optimizing usage of time and prioritizing activities.
• Arrange travel including visas/passports and expense reconciliation.
• Identify issues and facilitate solutions for the organization.
• Assist in onboarding new hires and related processes.
• Process leadership expenses and travel-related documentation.

Skills

AI integration experience

Executive VP support

Highly organized

Professional demeanor

Strong communication

Travel coordination

Proactive project handling

Positive can-do attitude

Executive-level event coordination

Tools

Zoom

Microsoft Office

Box

Concur

Google Docs

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Schedule appointments, planmeetings, and maintain complex and changing calendars,while working through scheduling roadblocks.
• Draft and prepare routine and advanced correspondenceincluding emails, presentations and reports. Review outgoingcorrespondence for accuracy, format consistency, signaturesand conformance with executive procedures.
• Assist leadership and organizations by optimizing usage of time.Make decisions regarding short-term priorities and workactivities.
• Arrange all travel to ensure consistency within companyprocedures and support organization in obtaining necessarytravel documents including Visa/passport, while maintainingLeadership expenses/credit cardreconciliation.
• Identify issues within theorganization and initiate orfacilitate solutions.
• Assist internal departments with the setup of new hires.
• Assist new hires with processes including expense reporting andtravel systems and other internal processes and tools. Compile,prepare and process Leadership expenses and credit card reconciliation where needed.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years' experiencesupporting VPlevel
• Highly organized withexceptionalcommunicationskills andability to manage avariety of high-priorityprojectsfrom multiplemanagement andprofessionallevels
• Desire to grow and take onyourown projects
• Professionaldemeanorand soft-skills
• Positive and personablecan-do attitude
• Proficient in Zoom,MicrosoftOffice suites (Word,Excel,PowerPoint, Outlook),Box,Concur and Google Docs
• Experience handlingconfidentialmaterials
• Coordinate regular internal executive level workstreams and events– including planning logistics, stakeholder engagement, and follow-ups
• Ability to travel 5-10%

For positions in this location, we offer a base pay of $104,400 - $172,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.