Advisory Solution Consultant - East

SupportFinity™; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a seasoned Core Solution Consultant to shape AI-enabled experiences for customers across IT, HR, and Customer workflows. You will lead discovery workshops, design tailored demos, and build end-to-end flows that showcase AI-powered self-service, automation, and insights.

Ideal candidates bring 5+ years in enterprise SaaS consulting or presales, strong executive communication, and hands-on experience with GenAI, LLMs, and workflow platforms. Travel as necessary.

Qualifications

• 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.
• Experience with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Working knowledge of GenAI, LLMs, Prompt Engineering, or Conversational UX design.
• Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.

Responsibilities

• Lead discovery workshops to determine customers' challenges
• Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
• Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
• Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).
• Advise customers on AI adoption best practices — privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).
• Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
• Act as a trusted advisor on ServiceNow’s AI roadmap, helping clients scale from pilots to enterprise-wide deployments.
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects

Skills

Solution Consulting

UX-driven Consulting

Enterprise SaaS

GenAI/LLMs

Executive communication

Travel

Tools

Flow Designer

IntegrationHub

App Engine Studio

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Core Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow’s AI + Data + Workflow Platform .

This role sits at the intersection of experience design , AI enablement , and business transformation — empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences.

Key Responsibilities

• Lead discovery workshops to determine customers' challenges
• Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
• Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
• Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).
• Advise customers on AI adoption best practices — privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).
• Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
• Act as a trusted advisor on ServiceNow’s AI roadmap, helping clients scale from pilots to enterprise-wide deployments.
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects

Qualifications

• 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.
• Experience with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Working knowledge of GenAI, LLMs, Prompt Engineering, or Conversational UX design.
• Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.
• Proficiency with Flow Designer, IntegrationHub, and App Engine Studio is a plus.
• Excellent presentation, storytelling, and executive communication skills.
• Travel, as necessary

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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