Executive Director Revenue Operations

US Immediate Office of the Assistant Secretary for Management; Long Beach (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Department of Veterans Affairs seeks an Executive Director, Revenue Operations to advise senior VA leadership on revenue cycle operations, member services including health benefits administration, and purchased care programs.

The role requires ECQ and TQ qualifications with a focus on policy development, performance monitoring, and issue resolution across revenue functions.

Qualifications

• Demonstrates understanding of governance and the Rule of Law in public sector contexts.
• Drives efficiency through fiscal stewardship, resource management, and leveraging technology.
• Exhibits merit, technical skill, problem solving, agility and resilience.

Responsibilities

• Lead policy development for revenue cycle operations and health benefits administration.
• Oversee performance monitoring, issue resolution, and cost-effective revenue/billing cycle services.
• Provide executive guidance to VA leaders on revenue operations and related purchased care programs.

Job description

The incumbent will be the Executive Director, Revenue Operations, who serves as the principal advisor to the Office of Health, Chief Financial Officer as well as other key officials within the Department of Veterans Affairs on matters pertaining to the oversight of activities associated with revenue cycle operations, member services, including health benefits administration, and purchased care programs.

To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ), and Technical Qualifications (TQ) related to this position within your resume.

TQ1: Demonstrate a comprehensive understanding of end-to-end claims management operations, including policy development, performance monitoring, and issue resolution, to ensure cost-effective, compliant, and responsive revenue/billing cycle services.

ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding -

• Sub-Competencies:
  • Knowledge of the American System of Government: Demonstrates understanding and appreciation of the American system of government, including the Constitution, the Bill of Rights, separation of powers, federalism, and the historical development of the American Nation.
  • Commitment to the Rule of Law: Upholds the principles of the American Founding, including equality under the law and democratic self-government. Ensures the law is applied fairly and consistently.
  • Civic-Mindedness: Stays up-to-date on important developments in American government and aligns organizational objectives and practices with presidential and public interests. Demonstrates a commitment to serve the American people.

ECQ 2: Driving Efficiency -

• Sub-Competencies:
  • Fiscal Responsibility: Strategically manages, allocates and monitors financial resources. Aligns priorities and initiatives to justify budget proposals. Monitors expenditures, cuts unnecessary costs, and uses cost-benefit analysis to set priorities.
  • Managing Resources: Manages resources efficiently and effectively based on current and projected organizational goals, skills, budget considerations, and staffing needs.
  • Leveraging Technology: Explores emerging technology and potential applications. Incorporates technology to enhance efficiency and achieve results. Ensures access to and security of technology systems

ECQ 3: Merit and Competence -

• Sub-Competencies:
  • Technical Skill: Possesses the requisite technical knowledge and subject matter expertise to consistently produce timely, high-quality work. Is considered a strong contributor in his or her domain.
  • Problem Solving: Engages in critical and data-driven thinking when diagnosing root causes and evaluating options. Identifies and promptly addresses the most pressing, high-priority problems.
  • Agility and Resilience: Anticipates and adapts to change, new ideas, new information, and new conditions. Is committed to continuous improvement. Deals effectively with pressure and remains optimistic and persistent, even under adversity.

ECQ 4: Leading People -

• Sub-Competencies:
  • Accountability: Ensures that employees are appropriately recruited, selected, appraised, trained, and retained. Takes swift action to address performance- or conduct-based deficiencies in employees supervised. Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
  • Developing Others: Recognizes and rewards outstanding achievement in others. Develops the ability of others to perform and contribute to the organization by providing opportunities to learn through formal and informal methods. Cultivates a dynamic environment in which employees are not afraid to make mistakes.
  • Executive Judgement: Makes well-reasoned, timely, and effective decisions and considers short- and long-term implications. Communicates effectively with stakeholders across all organizational levels, sharing and guarding information where appropriate.

ECQ 5: Achieving Results -

• Sub-Competencies:
  • Operational Mindset: Effectively translates strategies into actionable steps and processes. Partners effectively with stakeholders to drive adoption and addresses blockers to ensure successful implementation.
  • Innovation: Applies creativity to improving products and processes, challenges convention, takes measured risks, and considers ways to simplify and remove unnecessary requirements.
  • Strategic Thinking: Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization by evaluating conditions, resources, capabilities, constraints, and organizational goals and values.

Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES.