Executive Director, Public Sector Information Security & Compliance Officer

teletech; Austin (TX); Remote; USD 180,000 - 260,000; Full time

Job summary

TTEC seeks an Executive Director to lead Public Sector Information Security & Compliance. You will guide strategy, oversee FedRAMP and governance, and partner with executives to align security with business goals.

You will manage Security Advisors and Engineers, drive risk assessments, authorization, and audit readiness for federal/state programs, including health exchanges and tolling.

Qualifications

• 10+ years of information security, compliance, or risk management.
• 5+ years of leadership experience managing security/compliance teams.
• Deep expertise in FedRAMP, NIST 800-53, CMMC and regulatory frameworks.
• Experience with Health Benefit Exchanges (ARC-AMPE) and tolling.
• Strong cloud security, monitoring, and authorization knowledge.
• Proven ability to engage executive stakeholders and influence decisions.
• Bachelor's degree in Cybersecurity/IT; Master’s preferred; relevant certs.

Responsibilities

• Provide executive leadership and strategic direction for public sector security programs.
• Oversee compliance with FedRAMP, NIST 800-53, CMMC, ARC-AMPE, and others.
• Lead and manage Information Security Advisors and Technical Security Engineers.
• Drive risk management through assessments, mitigation, and reporting.
• Ensure continuous monitoring, authorization, and recertification for regulated environments.
• Serve as executive liaison with auditors, regulators, and clients.
• Oversee contract security requirements and audit readiness.
• Lead incident response coordination with security operations teams.
• Establish governance for SCR, POA&M, and audit processes.
• Align compliance initiatives with revenue growth in public sector.

Skills

Executive leadership

Strategic planning

Regulatory compliance

Risk management

Stakeholder engagement

Communication

Cloud security

Security program governance

Education

Bachelor's degree in Cybersecurity/IT

Master's degree preferred

Tools

FedRAMP

NIST 800-53

CMMC

Job description

Executive Director, Public Sector Information Security & Compliance Officer

TTEC is a global leader in customer experience, engagement, and growth solutions. Our Public Sector Security & Compliance team supports federal, state, and regulated industry programs by ensuring adherence to cybersecurity frameworks and regulatory requirements across cloud and enterprise environments.

Public Sector Security & Compliance Team

This team is responsible for implementing and overseeing compliance with federal and state cybersecurity frameworks including FedRAMP, NIST SP 800-53, CMMC, ARC-AMPE (Health Benefit Exchanges), and other regulatory standards. The team also supports regulated industries such as tolling and transportation systems.

What You'll Be Doing

• Provide executive leadership and strategic direction for Public Sector information security and compliance programs.
• Oversee compliance with FedRAMP, NIST 800-53, CMMC, ARC-AMPE, and other federal/state regulatory frameworks.
• Lead and manage direct reports including Information Security Advisors and Technical Security Engineers.
• Drive risk management strategy including assessments, mitigation planning, and reporting to executive leadership.
• Ensure continuous monitoring, authorization, and recertification activities for regulated environments.
• Serve as executive liaison with internal stakeholders, auditors, regulatory bodies, and clients.
• Oversee contract security requirements including SOWs, MSAs, and client agreements to ensure compliance obligations are met.
• Lead incident response coordination and ensure alignment with enterprise security operations and resiliency teams.
• Establish governance processes for Significant Change Requests (SCR) , POA&M management, and audit readiness.
• Support business growth by aligning compliance initiatives with revenue-generating programs in public sector and tolling industries.

What You Bring to the Role

• 10+ years of experience in information security, compliance, or risk management.
• 5+ years of leadership experience managing security and compliance teams.
• Deep expertise in FedRAMP, NIST 800-53, CMMC, and government regulatory frameworks.
• Experience supporting Health Benefit Exchanges (ARC-AMPE) and/or regulated industries such as tolling.
• Strong understanding of cloud security, continuous monitoring, and authorization processes.
• Proven ability to engage with executive stakeholders and influence business decisions.
• Bachelor's degree in Cybersecurity, Information Technology, or related field (Master's preferred).
• Relevant certifications such as CISSP, CISM, CISA, or CGRC.
• Strong communication, leadership, and strategic planning capabilities.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefit.
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://www.ttecjobs.com/en/us-

About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day -and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and for you to bring value to the table in your own unique way.

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