Nesting Coach

teletech; Austin (TX); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Annual incentive program

Health and wellness programs

Paid time off (PTO)

Tuition reimbursement and access to a

Job summary

TTEC is seeking a customer service professional to work flexibly (remote/onsite/hybrid as needed) in Austin, TX. You’ll help resolve customer issues with care, aiming for exceptional experiences and satisfaction.

You’ll be trained as a subject matter expert and contribute to a supportive, family-friendly atmosphere at a global company that values humanity in business.

Qualifications

• 6 months or more of customer services experience.
• High school diploma or equivalent.
• Computer savvy.

Responsibilities

• Resolve customer issues and provide timely answers, escalating when needed.
• Report to the manager role and support the customer experience.

Skills

Customer service

Computer skills

Education

High school diploma

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a (POSITION TITLE HERE) working (remotely OR onsite OR hybrid as needed by the business) in (INSERT CITY, STATE/COUNTRY), you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll Do -

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’ll report to (INSERT MANAGER ROLE). You’ll contribute to the success of the customer experience and the team’s overall success.

During a Typical Day, You’ll

• Update: no more than 7 bullet points

What You Bring to the Role

• 6 months or more of customer services experience

• High school diploma or equivalent

• Computer savvy

• Update: no more than 7 bullet points of MUST HAVE (no preferences)

What You Can Expect

• An annual incentive program

• Health and wellness programs

• Paid time off (PTO)

• Tuition reimbursement and access to thousands of free online courses

Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information.

The anticipated range is Update Compensation/Range. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

Select only one: #LI-Remote OR #LI-Hybrid or #LI-Onsite