Executive Director, Product Portfolio Operations Director

Testing Site - JPMC; Wilmington (DE); On-site; USD 180,000 - 240,000; Full time

Job summary

Testing Site - JPMC is seeking an Executive Director, Head of Product Portfolio Operations for Cobrand Card. The role focuses on end-to-end operating model, delivery excellence, and audit-ready governance.

You will partner with Product Owners and Engineering leadership to align strategy, drive continuous improvement, and lead a multi-disciplinary team across the portfolio. This is a senior leadership position requiring strong collaboration and data-driven decision making.

Qualifications

• Bachelor’s degree or equivalent with 10+ years of leadership experience.
• 5+ years leading large-scale agile transformations (LeSS, SAFe).
• Expertise with Agile and Scrum in product development; coaching Scrum/Agile principles.
• Ability to use organizational metrics to foster continuous improvement and communicate performance.
• Strong stakeholder influence and executive presence; excellente communication and PM skills.
• Understanding of LeSS/SAFe and data quality in portfolio tooling; Jira hygiene.
• Ability to lead cross-functional initiatives at scale in a fast-paced environment.
• Leadership in coaching and situational leadership to build high-performance organizations.
• Self-motivated with clear, timely communication and decision-making frameworks.

Responsibilities

• Define and evolve the operating model to align product and technology roadmaps and enable transparency on progress, risks, and impediments.
• Lead and mentor Agility Leads and Product Agility Leads for continuous improvement across agile product development.
• Set transformation strategy and OKRs for the portfolio; drive metrics-based narrative and performance.
• Champion continuous improvement to reduce waste and increase productivity; guide cross-product events.
• Coach Product Owners on backlog health and planning to ensure clarity and flow.
• Lead, develop, and performance-manage a multi-disciplinary team.
• Foster collaboration, innovation, urgency, and accountability; provide regular feedback and coaching.
• Own the program’s tooling strategy and roadmap; deliver executive dashboards and narratives.
• Establish data quality standards across JIRA and related systems; promote JIRA hygiene.
• Communicate plans, risks, and performance to senior leadership and partners.
• Facilitate across multiple organizations and complex stakeholder groups.

Skills

Leadership

Agile scaling

Stakeholder management

Executive communication

Data-driven

JIRA hygiene

Cross-functional

Coaching

Audit readiness

Education

Bachelor’s degree

Tools

JIRA

SAFe

Job description

Join a high-impact team shaping the future of Cobrand Card at scale, where you'll lead cross-functional teams to deliver secure, stable, and compliant outcomes.

As the Executive Director, Head of Product Portfolio Operations for Cobrand Card you'll be accountable for the end-to-end operating model and execution excellence. This role involves leading agility, change management, and transformation, ensuring partner-aligned delivery with audit-ready rigor. you will collaborate with Product Owners and Engineering leadership to align strategy and promote continuous improvement and high performance.

Job Responsibilities

• Define and evolve the operating model, including design, modeling, and validation, to align product and technology roadmaps and enable transparency on progress, risks, and impediments.
• Lead and mentor Agility Leads and Product Agility Leads, ensuring consistent coaching, events, and techniques for continuous improvement across agile product development.
• Set transformation strategy and OKRs for the portfolio; communicate narrative through metrics and drive continuous improvement across teams and domains.
• Champion continuous improvement to reduce waste and increase productivity; guidecross-product events that reinforce agile mindsets and behaviors at scale.
• Coach Product Owners on backlog health and continuous planning to ensure clarity and flow across the portfolio.
• Lead, develop, and performance-manage a multi-disciplinary team.
• Build a strong culture of collaboration, innovation, urgency, and accountability; provide regular, contextual feedback and coaching to staff and peers across the product group.
• Own the program’s tooling strategy and roadmap across planning, execution, and reporting. Define and deliver executive-ready reporting and dashboards that translate metrics into a clear, accurate narrative of strengths, opportunities, and outcomes.
• Establish data quality standards and operating routines across JIRA and related systems; promote “JIRA hygiene” to ensure reliable, actionable program insights.
• Create an environment for open dialogue and productive problem solving; deliver clear, contextual communications to senior leadership and partners on plans, risks, and performance.

• facilitate across Multiple Organizations, complex stakeholder groups, coordinate cross-functional ways of working initiatives

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent work experience; 10+ years of business and/or technology leadership with practical delivery experience managing large, complex, cross-functional teams
• 5+ years leading large-scale agile transformations with demonstrated understanding of scaling frameworks (LeSS, SAFe)
• Expertise with Agile and Scrum frameworks and their application in product development; experience training and coaching Scrum and Agile principles and practices
• Demonstrated ability to use and analyze organizational metrics to foster continuous improvement and communicate a clear performance narrative.
• Strong stakeholder influence skills and executive presence; excellent communication, organization, and project management skills.
• Sound understanding of scaling frameworks (LeSS, SAFe) and agile events/techniques; commitment to JIRA hygiene and data quality in portfolio tooling.
• Ability to thrive in a fast-paced environment, work independently and collaboratively, and lead cross-functional initiatives at scale.
• Ability to establish standards and best practices that balance rigor with speed while meeting delivery expectations; maintain audit-ready artifacts and evidence across the program.
• Demonstrated leadership in coaching and situational leadership to build high-performance organizations and simplify/improve business processes at scale.
• Self-motivated and tenacious; able to drive agendas across diverse stakeholder groups in a large organization with clear, timely communications and decision-making frameworks

Preferred qualifications, capabilities, and skills:

• SAFe SPC certification preferred.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.