Executive Director, Physician Logistics & Optimization

University of Miami; Avenue (MD); On-site; USD 180,000 - 240,000; Full time

Job summary

The University of Miami invites applications for the position of Executive Director, Physician Logistics and Optimization. This role leads the ambulatory access program, optimizing provider scheduling templates and workflows to enhance patient experience across UHealth.

The incumbent directs a physician logistics team, utilizes Lean methods, and collaborates with UHealth IT and ambulatory leadership to deliver measurable improvements.

Qualifications

• Strategic Alignment: Align departmental goals with enterprise strategy and develop plans.
• Financial Management: Ensure fiscal responsibility and optimize financial performance.
• Resource Management: Allocate resources and drive innovation and growth.
• Adaptability: Lead transformational change and adjust to evolving needs.
• Team Leadership: Build and lead high-performing teams and manage complex projects.
• Technology & Analytics: Leverage data analytics to drive decisions and measure performance.
• Communication: Influence stakeholders and communicate strategic vision clearly.

Responsibilities

• Coordinate studies of operational data to align processes with IT related to scheduling and physician logistics.
• Oversee provider template optimization and scheduling decision trees; direct the physician logistics team.
• Apply Lean leadership to improve patient, physician and staff satisfaction system-wide.
• Manage process-improvement life cycle from current state to implementation and evaluation.
• Prepare reports and surveys to evaluate performance and identify improvement targets.
• Develop scheduling optimization recommendations based on data and analytics.
• Lead cross-disciplinary teams and draft policies supporting access goals.
• Collaborate with IT, ambulatory leadership and operational partners across UHealth to drive initiatives.

Skills

Strategic alignment

Financial management

Resource management

Adaptability

Team leadership

Technology & analytics

Communication

Education

Bachelor’s degree in relevant field

Job description

The University of Miami Department of Physician Logistics and Optimization has an exciting opportunity for an Executive Director Physician Logistics and Optimization.

The Executive Director supervises, evaluates, develops, and implements best practices, operational processes, and system configuration within UHealth related to ambulatory access. The Director, Physician Logistics and Optimization organizes and coordinates access strategy, projects and workflow design and improvement to meet organizational and departmental goals. The incumbent manages the day-to-day analysis and optimization of an organization's business processes as it relates to provider scheduling templates, scheduling protocols and physician logistics.

Core Job Functions

1. Coordinates studies of operational and performance data and identifies opportunities to align business processes with information technology as it relates to provider scheduling, patient demand and provider capacity and physician logistics.
2. Oversees system wide provider template optimization and well as the scheduling Decision Trees and the associated teams Directs the physician logistics team which is responsible for the build and maintenance of provider schedules supporting organizational goals to streamline processes and enhance patient experience across the system.
3. Demonstrates Lean leadership philosophy and structure, and creates value evidenced by improved patient, physician and staff satisfaction at the system.
4. Directs the standard phases of process improvement including current state analysis, future state workflow development, testing/pilot, implementation, and evaluation. Oversees collection and utilization of operational and benchmarking data to recommend targets for improvements related to general scheduling workflows, use of Epic scheduling functionality (visit types, blocks, session limits, recalls, orders, etc.), template build and utilization, access reporting, and training.
5. Prepares appropriate reports and statistics, and conducts surveys in to evaluate departmental, operational, and fiscal performance.
6. Develops recommendations for scheduling optimization based on reports and analytics.
7. Facilitates multi-disciplinary teams to achieve organizational and departmental goals. Drafts, reviews and recommends policies and guidelines that support the direction of the institutional access goals.
8. Defines the scope of projects in conjunction with leadership. Plans, leads, coordinates, and collaborates with UHealth IT, ambulatory leadership and operational partners to lead projects through the appropriate phases of implementation and support throughout UHealth.
9. Organizes and leads project teams and works collaboratively with the Ambulatory Division as well as the Departments/Divisions to meet access project goals. Gathers status input from team members maintains the project schedule and publishes status reports to project and leadership stakeholders.
10. Identifies, documents, communicates, tracks and resolves issues to help the team meet project objectives. Maintains project documentation for future reference and audit requirements.
11. Develops change management strategies for successful implementations. Develops and manages operational initiatives with measurable goals and outcomes.
12. Presents access program initiatives, findings, recommendations, status updates, and escalations when appropriate to providers and administrative leaders.
13. Defines goal, objectives, and guiding principles for the access program in conjunction with organizational and departmental leadership. Serves as an expert for ambulatory scheduling and access. Supports the UHealth goals for patient experience and patient and family-centered care.
14. Establishes a strong cooperative relationship with applicable leaders by providing the information, tools and services necessary to carry out their management responsibilities. Participates in committee meetings relative to access program activities. Direct and evaluate the Access Optimization workforce in terms of staff responsibilities and performance. Oversees development of processes to support template optimization and maintenance. Oversees development and maintenance of scheduling algorithms to enable cross-site scheduling, and support UHealth Connect.
15. Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Education: Bachelor’s degree in relevant field required Experience: Minimum 7 years of relevant experience required Knowledge, Skills and Abilities: Strategic Alignment: Skilled in aligning departmental goals with enterprise-wide strategy and develops comprehensive strategic plans. Financial Management: Ensures fiscal responsibility, and optimization of financial performance. Resource Management: Ability to allocate resources and drive innovation and growth. Adaptability: Proven ability to adjust to changes and leads/inspires transformational change. Team Leadership: Ability to build and lead high‑performing teams, manage complex projects, and ensure successful project delivery. Technology & Analytics: Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities. Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading‑edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.

Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.