Executive Director, Patient Access & Care Coordination

University of Miami; Medley (FL); On-site; USD 150,000 - 190,000; Full time

Job summary

The University of Miami Health System is seeking an Executive Director, UHealth Access Operations to provide strategic leadership for enterprise access functions, including referral management, scheduling, and contact center services.

You will lead large teams, partner with clinical and administrative leaders, and drive initiatives that improve patient access, care coordination, and service delivery across the health system.

Qualifications

• Bachelor’s degree in relevant field required.
• Minimum 10 years of relevant experience required.
• Certification and Licensing: Refer to department description for applicable certification requirements.

Responsibilities

• Develops and executes strategic plans and operational objectives for enterprise access operations.
• Provides executive oversight of referral management, continuity of care, scheduling, contact center, and diagnostic access functions.
• Leads the development and implementation of standardized operating models, workflows, and service standards.
• Drives initiatives that improve patient access, care coordination, referral conversion, and scheduling efficiency.
• Establishes performance goals and accountability measures to ensure operational excellence and service quality.
• Uses operational metrics, analytics, and benchmarking data to monitor performance and inform decision making.
• Oversees departmental budgets, resource allocation, and workforce planning activities.
• Leads and develops management teams responsible for multiple operational service lines.
• Partners with clinical, operational, physician, and administrative leaders to support organizational priorities.
• Directs large-scale process improvement, optimization, and transformation initiatives.
• Ensures compliance with applicable regulatory, accreditation, and organizational requirements.
• Promotes a culture of accountability, collaboration, innovation, and service excellence.
• Sponsors and supports implementation of new technologies, systems, and operational capabilities.
• Represents access operations on enterprise committees, initiatives, and strategic projects.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures. Ensures employees are trained on controls within the function and on university policies and procedures.

Skills

Strategic Alignment

Financial Management

Resource Management

Adaptability

Team Leadership

Technology & Analytics

Communication

Education

Bachelor’s degree

Job description

The University of Miami Health System is seeking an Executive Director, UHealth Access Operations to provide strategic leadership for enterprise access functions, including referral management, scheduling, and contact center services.

You will lead large teams, partner with clinical and administrative leaders, and drive initiatives that improve patient access, care coordination, and service delivery across the health system.