Executive Director of Infrastructure and Security Operations

Mercer Medicine; Macon (GA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Tuition waivers

Paid vacation and sick leave

Technology discounts

Job summary

Mercer University is seeking an Executive Director of Infrastructure and Security Operations on the Macon, Georgia campus. The role provides strategic leadership for technology infrastructure while maintaining hands-on expertise to support critical situations and staff absences.

The position oversees network, server, and field support teams, partnering with the vCISO to modernize infrastructure and enforce security governance, ensuring continuity and secure operations across the university.

Qualifications

• Bachelor's degree in Computer Science, Information Science and Technology, Cybersecurity, or related IT field required.
• 5+ years of progressive IT infrastructure experience with hands-on to supervisory responsibilities.
• Experience with AD management, telephony systems, workstation deployment, and backup support.
• Master's degree, Cisco networking, and/or Microsoft server certs preferred.
• CompTIA Security+ certification required or within 12 months of hire.

Responsibilities

• Provide strategic leadership for technology infrastructure and security operations.
• Supervise network, system/server, and field support teams; perform hands-on troubleshooting when needed.
• Drive infrastructure modernization and security governance with the vCISO.
• Ensure operational continuity through oversight and backup technical involvement.
• Coordinate with vendors, budgets, and project management in complex environments.

Skills

System administration

Active Directory

Network troubleshooting

Telephony systems

Identity and access management

Backup and recovery

Security governance

Education

Bachelor's degree in Computer Science / Information Technology

Master's degree preferred

Tools

Ivanti ITSM

Job description

## Executive Director of Infrastructure and Security OperationsApply: Macon, GA 31207: Full time: Posted 2 Days Ago: 27-144# **Application Instructions:****External Applicants:** Please upload your **resume** on the **Apply** screen. Your application will automatically populate your resume details, and you may verify and update data on the **My Information** page. IMPORTANT: Please review the job posting and load **ALL** documents required in the job posting to the Resume/CV document upload section at the bottom of the **My Experience** application page. Use the **Select Files** button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The \"**My Experience\"** page is the only opportunity to add your required supporting document attachments. ***You will not be able to modify your application after you submit it*.** **Current Mercer University Employees:** Apply from your existing **Workday** account. **Do not apply from the external careers website**. Log in to **Workday** and type **Jobs Hub** in the search bar. Locate the position and click **Apply**.## **Job Title:**Executive Director of Infrastructure and Security Operations## **Department:**IT Infrastructure Services## **College/Division:**General University**Primary Job Posting Location:**Macon, GA 31207**Additional Job Posting Locations:***(Other locations that this position could be based)*## **Job Details:**Mercer University is searching for an Executive Director of Infrastructure and Security Operations on the Macon, Georgia campus.**Responsibilities**:The Executive Director of Infrastructure and Security Operations provides strategic leadership for technology infrastructure while maintaining technical expertise to provide backup support during critical situations and staff absences. This working leadership position supervises network operations, system and server operations, and field support teams, while also being capable of personally handling basic network troubleshooting, identity and access management duties, telephony issues, and workstation deployment when operational demands require additional technical resources. Working closely with the vCISO, this position drives infrastructure modernization and institutional security governance while ensuring operational continuity through strategic oversight and supplemental technical involvement. **Qualifications:**A bachelor's degree in Computer Science, Information Science and Technology, Cybersecurity, or related information technology is required, along with five years of progressive experience in information technology infrastructure with demonstrated advancement from hands-on system administration to supervisory and management responsibilities. Candidates must have experience in network troubleshooting, Active Directory management, telephony systems, and workstation deployment with proven ability to provide backup technical support when required. Candidates with a master's degree, Cisco networking, and/or Microsoft server certifications are preferred. CompTIA Security+ certification is required or must be obtained within 12 months of hire. Candidates must have a valid driver's license and be insurable by the university's carrier as this position does require some travel. **Required Software:*** System administration experience is required, particularly concerning applications used for deploying, managing, and configuring client devices, as well as ensuring endpoint protection and security patches on these devices.* Must be proficient in supporting Windows 10 and Apple desktop systems. Must be proficient in supporting and configuring the MS Office Suite, including Outlook, and utilizing it to perform necessary tasks.* Must have experience managing, handling backup functions, and applying security configuration for server operating systems.* Prior experience with Ivanti ITSM. **Knowledge, Skills, and Abilities:*** Proven ability to supervise technical teams while maintaining personal technical expertise for backup support situations. Demonstrated capability to translate technical security concepts into business language for diverse stakeholders: experience managing vendor relationships, budget planning, and project coordination in complex technical environments.* Working proficiency in basic network troubleshooting, including connectivity issues, DHCP problems, and equipment configuration.* Demonstrated experience with Active Directory user account management, group policy administration, and identity and access management procedures.* Basic telephony troubleshooting capabilities, including VoIP systems.* Hands-on experience with workstation and laptop imaging, deployment tools, and mobile device configuration.* Understanding of server operations, monitoring tools, and infrastructure maintenance procedures sufficient to provide backup support.* Understanding of cybersecurity principles, risk management methodologies, and regulatory compliance requirements, including FERPA, GLBA, PCI, and HIPAA. Experience developing security policies, conducting risk assessments, and implementing security controls in enterprise environments.**Background Check Contingencies:** - Criminal History - Approved Driver's Check **Required Document Attachments:** - Resume - Cover letter - List of three professional references with contact information**About Mercer University**Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.**Why Work at Mercer University**Mercer University offers a variety of benefits for eligible employees including **comprehensive health insurance** (for self and dependents), **generous retirement contributions**, **tuition waivers**, **paid vacation and sick leave**, **technology discounts, schedules that allow for work-life balance,** and so much more!At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective-employees/## **Scheduled Weekly Hours:**40## **Job Family:**Staff Information Technology Exempt