Executive Director, Front Services - Guest Experience Lead

Hard Rock International; Las Vegas, Northern (NV, KY); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Hard Rock Las Vegas, a forthcoming luxury resort on the Las Vegas Strip, seeks an Executive Director of Front Services to lead Bell, Door, Valet and Parking operations, ensuring exceptional guest experiences and adherence to brand standards.

Reporting to the VP, Resort Operations, you will drive workforce planning, training, and process improvements, while managing budgets, safety, and regulatory compliance across multi-department front services in a high-end hospitality environment.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Progressive hospitality operations experience.
• Experience leading multi-department front services teams.

Responsibilities

• Direct and oversee Bell Services, Door Services, and Valet/Parking Operations.
• Develop and monitor strategies and service initiatives to enhance guest experience.
• Lead workforce planning, recruitment, onboarding, training, and performance management.
• Ensure compliance with policies, safety regulations, and labor laws.
• Prepare and present operational reports and recommendations to executive leadership.

Skills

Leadership

Operations management

Strategic planning

Guest service excellence

Education

Bachelor's degree in Hospitality Management

Job description

Hard Rock Las Vegas, a forthcoming luxury resort on the Las Vegas Strip, seeks an Executive Director of Front Services to lead Bell, Door, Valet and Parking operations, ensuring exceptional guest experiences and adherence to brand standards.

Reporting to the VP, Resort Operations, you will drive workforce planning, training, and process improvements, while managing budgets, safety, and regulatory compliance across multi-department front services in a high-end hospitality environment.