Executive Director, Federal Contact Center Ops

Peckham, Inc.; Phoenix (AZ); In loco; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous PTO policies

Modern facilities

Pet friendly work sites

Free fruit

Fitness classes

Massages available for purchase

Flexible work arrangements

Descrizione del lavoro

Peckham, Inc. seeks a Program Director for Contact Center Operations to lead a large federal contract across multiple sites and 1,000+ employees. The role oversees customer satisfaction, contract performance, and financial stewardship while guiding workforce strategy and compliance.

Executive leadership is required to build strategic relationships with the Program Office, manage audits, and drive growth while maintaining operational excellence and mission impact.

Competenze

• Must have experience leading senior leaders and geographically dispersed teams.
• Proven ability to manage large-scale customer service or operational programs.
• Strong financial forecasting, budgeting, and performance improvement skills.

Mansioni

• Serve as the executive owner for a large federal contact center program.
• Ensure contract performance, customer satisfaction, and financial targets across multiple sites.
• Lead workforce strategy, compliance, risk management, and program growth initiatives.

Conoscenze

Leadership

Executive stakeholder engagement

Strategic planning

Financial management

Program management

Formazione

Bachelor's degree in business/related field

Descrizione del lavoro

Peckham, Inc. seeks a Program Director for Contact Center Operations to lead a large federal contract across multiple sites and 1,000+ employees. The role oversees customer satisfaction, contract performance, and financial stewardship while guiding workforce strategy and compliance.

Executive leadership is required to build strategic relationships with the Program Office, manage audits, and drive growth while maintaining operational excellence and mission impact.