Executive Director, Client Partner

Dept Agency; Los Angeles (CA); Remote; USD 197,000 - 250,000; Full time

Job summary

A leading company is seeking an Executive Director, Client Partner to manage senior client relationships and oversee complex projects. The role requires strong leadership and communication skills, with a focus on driving commercial success and team development. Candidates should have extensive experience in client servicing within an agency environment. The position offers a competitive salary and benefits, emphasizing a commitment to diversity and inclusion.

Benefits

Healthcare

401k with matching

PTO

Paid holidays

Parental leave

Qualifications

• 12+ years in client servicing within an agency environment.
• Proven leadership of teams of 20+ people.

Responsibilities

• Lead long-term relationships with C-Level stakeholders.
• Manage senior account team members and mentor them.
• Drive portfolio health and maximize revenue.

Skills

Leadership

Project Management

Communication

Problem Solving

Job description

WHY DEPT?

We are pioneers at heart, always leaning forward to create what doesn't exist today. Born digital, we are a new model of agency with deep skills in tech and marketing. We hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to provide the best tools, global opportunities, and benefits, yet small enough to care—investing in your growth, your team, and giving you the autonomy to solve client problems worldwide.

Note: We are currently hiring only in specific locations within the United States. Locations, office requirements, and salary bands are outlined below. We do not offer relocation at this time.

JOB PURPOSE

The Executive Director, Client Partner, ensures client portfolios are set up for high standards, managing senior client relationships, overseeing complex projects, and leading teams with excellent communication and collaboration skills.

This role manages multiple client portfolios, working closely with the VP, Client Services, to shape and deliver strategies, identify growth opportunities, and support effective team functioning with senior leads.

Candidates should have experience delivering commercial success for complex clients in an integrated agency, managing teams of up to 20, and leading cross-functional teams both laterally and vertically.

WHAT YOU'LL DO

1. Clients

• Lead long-term relationships with C-Level stakeholders, understanding their drivers to position DEPT as a key partner.
• Support growth initiatives, uncover upsell and cross-sell opportunities.
• Manage new business requests, proposals, and onboarding.
• Maintain client health and develop strategies for optimal relationships.
• Own the overall success of clients within portfolios.
• Act as a client champion and ensure excellent work is showcased.

Strategic Initiatives

• Deliver strategic initiatives aligned with business objectives, leading or supporting as needed.
• Communicate and prioritize strategies across teams.
• Identify and communicate new initiatives proactively.

Commercial & Finance

• Drive portfolio health, maximize revenue, and support accurate forecasting.
• Support process improvements with Finance and Operations.
• Develop new business strategies and create sales materials.
• Negotiate contracts and oversee revenue forecasting.

Team Leadership

• Manage senior account team members.
• Mentor, develop, and support recruitment and capacity planning.
• Foster a strong team culture focused on excellence and professionalism.

WHAT YOU BRING

• 12+ years in client servicing within an agency environment.
• Experience in cross-functional management, leading new business efforts, and managing complex campaigns.
• Proven leadership of teams of 20+ people.
• Deep industry understanding and client needs awareness.
• Excellent relationship management, project management, organizational, and communication skills.
• Ability to work under pressure, with high attention to detail and problem-solving skills.
• Experience with data is a plus.

WHAT DO WE OFFER?

Our benefits include healthcare, 401k with matching, PTO, paid holidays, and parental leave. Salary is based on experience, expertise, location, and impact, with flexibility for a 40-hour workweek.

WE SUPPORT YOU BEING YOU

DEPT is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from all backgrounds and encourage accommodations during the recruitment process.

We participate in E-Verify and are a B Corp-certified company dedicated to purpose-driven work, creating digital experiences for top brands globally.

Learn more about DEPT

DIVERSITY, EQUITY, & INCLUSION

We aim to create an inclusive environment where everyone can thrive. We encourage everyone to apply and discuss any support needed during the recruitment process.

For more on our efforts, see here.

#LI-Hybrid #LI-Remote

This is a remote role, but you must be within 50 miles of San Diego, CA, or Los Angeles, CA to be considered.

Salary Range: $197,600 — $250,000 USD