Executive Director, Area Product Owner-Bill pay

J.P. Morgan; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Equity compensation

Job summary

J.P. Morgan in the United States is seeking a Product Director for bill pay to shape the future of digital payments by delivering customer-first features that are simple, reliable, and valuable.

You will lead cross-functional teams, set the product vision and roadmap, coach product managers, and use data and customer insights to drive decisions that improve how customers pay, manage, and track bills. This role emphasizes continuous improvement, guiding delivery across the product life cycle

Qualifications

• Eight or more years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to set strategy and influence adoption of key product practices, including discovery, ideation, requirements definition, and value management.
• Experience driving change and managing stakeholders across multiple functions.

Responsibilities

• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets.
• Lead the product life cycle through planning, execution, and ongoing evolution by adapting methods, managing risks, and delivering targets such as cost, features, reusability, and reliability.
• Coach and mentor product managers on best practices including discovery, research, ideation, prototyping, adoption strategies, and delivery.
• Own product performance and prioritize enhancements that deliver customer value and business objectives.
• Monitor market trends, conduct competitive analysis, and identify opportunities to differentiate the bill pay experience.

Skills

Experience delivering products

Product development life cycle

Data analytics

Strategy setting

Stakeholder management

Job description

Shape the future of digital payments by building customer-first bill pay experiences that are simple, reliable, and valuable. In this role, you will lead teams that deliver innovative features and measurable improvements for customers.

As a Product Director bill pay in the Bill pay team, you lead innovation through the development and delivery of features that improve how customers pay, manage, and track bills. You set product vision and roadmap priorities, guide delivery across the product life cycle, and remove barriers for cross-functional teams. You also build a culture of continuous improvement by coaching product talent and using data and customer insights to drive decisions.

Job responsibilities

• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets.
• Lead the product life cycle through planning, execution, and ongoing evolution by adapting methods, managing risks, and delivering targets such as cost, features, reusability, and reliability.
• Coach and mentor product managers on best practices including discovery, research, ideation, prototyping, adoption strategies, and delivery.
• Own product performance and prioritize enhancements that deliver customer value and business objectives.
• Monitor market trends, conduct competitive analysis, and identify opportunities to differentiate the bill pay experience.

Required qualifications, capabilities, and skills

• Eight or more years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to set strategy and influence adoption of key product practices, including discovery, ideation, requirements definition, and value management.
• Experience driving change and managing stakeholders across multiple functions.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within financial services.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Lead bill pay product strategy and delivery, building customer-centric features that drive growth and measurable outcomes.