Executive Director

Arbor Company; West Chester (Chester County); On-site; USD 120,000 - 180,000; Full time

Job summary

Arbor Company seeks an Executive Director for its Willistown community in West Chester, PA, to lead day-to-day operations with full P&L responsibility and guide planning, implementation, and evaluation of resident life.

You will build and sustain a high-performing team, ensure customer and staff satisfaction, maintain regulatory compliance, and drive performance against financial goals in a senior living setting.

Qualifications

• Bachelor’s degree required.
• PCHA license in Pennsylvania.
• 3+ years in senior living operations management with a track record of meeting financial goals.
• Strong knowledge of HR performance management and applicable standards.
• Awareness of industry issues and trends; proficient with common computer systems and CRM.

Responsibilities

• Lead day-to-day community operations and oversee full P&L responsibility.
• Develop and maintain an outstanding team of department heads.
• Ensure high levels of customer and staff satisfaction and a safe environment.
• Comply with local, state, and federal regulations.

Skills

Senior living ops mgmt

HR performance mgmt

Industry trends

CRM systems

Outlook/Excel/Word

Education

Bachelor's degree

PCHA license in PA

Tools

CRM software

Outlook

Excel

Word

Job description

Arbor Terrace Willistown offers award winning assisted living and dementia care in West Chester, Pennsylvania. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.

The Executive Director is responsible for leading the day-to-day operations of the community, including full P&L responsibility, and is involved in the planning, implementation, and evaluation of all aspects of community life. Developing and maintaining an outstanding team of department heads is a top priority, as is maintaining a high level of customer and staff satisfaction and a safe environment for residents and staff. The Executive Director complies with all local, state, and federal regulations.

Preferred Background:

• Bachelor’s degree
• PCHA licensed in PA
• At least three years of experience in senior living operations management with a successful history meeting financial goals
• Thorough knowledge of best practices for employee performance management in keeping with all relevant HR standards
• Awareness of issues and trends affecting the industry
• Thorough knowledge of computer systems, particularly Outlook, Excel, and Word along with facility using a CRM system

Love What You Do and Where You Work at The Arbor Company

At Arbor, we believe in serving from the heart. Work shouldn't feel like checking off a task list—it should feel meaningful, rewarding, and fulfilling.

Make a Real Impact:

Every smile, conversation, and moment of connection with our residents makes a difference. As Executive Director, you'll have the opportunity to shape the experience of an entire community.

Lead an Exceptional Team:

Build and inspire a talented group of leaders and team members who share a commitment to providing exceptional senior living experiences.

Grow With Us:

We invest in our people through career development, leadership opportunities, and ongoing training. Your success is our success.

Create a Community That Delights:

From everyday interactions to special celebrations, we believe senior living should be filled with meaningful experiences, connection, and joy.

Enjoy Competitive Benefits:

We offer competitive compensation, comprehensive health benefits, retirement plans, wellness resources, and additional programs designed to support our team members.

The Arbor Company

Based in Atlanta, GA, manages more than 40 senior living communities in ten states with more in the pipeline. In business for over 30 years, we have established a national reputation as a leader in senior care—independent living, assisted living, and memory care. We are a fast-paced and growing company that thrives on a culture of deep mutual respect and accountability. The tenure of our executive team, including community-based leaders, is exceptional. We are dedicated to the seniors we serve, their families, and to each other. Our culture is unparalleled and a terrific fit for self-motivated, creative, and dedicated leaders with a passion for senior care.

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