Executive Director

Children's Rights Collaborative of Northwest Ohio; Toledo (OH); On-site; Full time

Job description

Part-Time (25-30 hours per week), includes evenings and weekends

POSITION SUMMARY

The Executive Director is responsible for the overall operation, stability, and development of CRC. This is a hands-on leadership role that combines program oversight, staff supervision, financial coordination, and direct involvement in service delivery.

This position requires both strategic thinking and real-time problem solving, particularly during active service hours in a high-conflict, emotionally charged environment.

CORE RESPONSIBILITIES

Program Operations

• Oversee all supervised visitation and exchange services to ensure safety, consistency, and compliance with court expectations
• Coordinate with the Assistant Director to ensure full staffing coverage across all 7 days of operation
• Maintain awareness of daily service activity and provide support or intervention as needed, particularly for higher-risk or complex situations
• Ensure program policies, procedures, and documentation standards are consistently followed
• Monitor service delivery to identify gaps, risks, and opportunities for improvement

Staff & Contractor Management

• Recruit, train, and supervise monitors (paid and volunteer)
• Provide ongoing coaching, support, and accountability to staff
• Coordinate scheduling and staffing coverage in collaboration with the Assistant Director
• Address performance concerns and reinforce expectations to maintain service quality and consistency

Administrative & Client Coordination

• Oversee client scheduling systems, communication processes, and overall program flow
• Manage or delegate incoming calls and emails in coordination with the Assistant Director
• Serve as escalation point for complex or high-conflict client situations
• Ensure accurate, timely, and confidential record-keeping
• Oversee organizational budget, financial tracking, and coordination with accounting support
• Monitor client payments and support consistent billing practices
• Maintain financial controls and support accurate reporting
• Collaborate with the Board of Directors to maintain and strengthen the organization’s financial position and processes

Organizational Leadership & Board Relations

• Collaborate with the Board of Directors on organizational planning, reporting, and governance
• Provide regular updates on operations, staffing, and financial status
• Lead development and implementation of organizational policies and procedures

Community & External Relations

• Maintain relationships with courts, attorneys, referral sources, and community partners
• Represent CRC in professional and community settings
• Support outreach, partnerships, and program visibility efforts

Development & Sustainability

• Support grant-related activities, including the identification of opportunities, proposal preparation, coordination, tracking, compliance, and reporting
• Assist with fundraising efforts and organizational sustainability initiatives

QUALIFICATIONS

Required:

• Strong leadership, organizational, and problem-solving skills
• Ability to manage multiple priorities in a dynamic environment
• Strong interpersonal and communication skills, particularly in high-stress situations
• Ability to supervise staff and maintain accountability
• Basic financial literacy, including comfort working with budgets, tracking expenses, and reviewing financial reports
• Commitment to confidentiality, cultural competence, and trauma-informed care
• Comfort working in evolving systems and the ability to strengthen structure and consistency over time

Preferred:

• Experience in nonprofit management, social services, or program operations
• Experience working with high-conflict families or court-involved populations
• Experience coordinating with accountants/bookkeepers or managing organizational finances
• Experience with grant coordination, reporting, or fundraising
• Proficiency in Microsoft Office (Word, Excel)
• Familiarity with QuickBooks or similar accounting software
• Experience using cloud-based systems (e.g., Google Workspace) for email, file management, and collaboration