Executive Director

Grace Management, Inc.; Sierra Vista (AZ); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

Grace Management, Inc. seeks an Executive Director for Vista Pointe at Sierra Vista, a senior living community offering Assisted Living and Memory Care in Sierra Vista, AZ.

Lead a hands-on team, drive resident experience, and manage operations to achieve exceptional care and business performance. The ideal candidate will inspire confidence among residents, families, and associates, fostering a positive, accountable culture and strong community relationships.

Qualifications

• Proven leadership in senior living, healthcare, or hospitality.
• Experience overseeing daily operations and building high-performing teams.
• Ability to obtain Arizona Assisted Living Facility Manager certification.
• Strong budgeting, occupancy, and sales/marketing understanding.
• Excellent communication and regulatory knowledge.

Responsibilities

• Provide visible, hands-on leadership to department heads and associates, fostering a collaborative, engaged, and accountable team.
• Oversee daily community operations ensuring high standards of service, safety, and resident satisfaction.
• Drive occupancy growth and partner with sales to improve lead conversion and move-in experiences.
• Oversee budgeting, expense management, and collaborate with offices to ensure accurate financial reporting.

Skills

Leadership

Operations management

Staff development

Communication skills

Sales mindset

Education

Arizona Assisted Living Facility Manager certification

Tools

Reporting tools

Job description

Lead with Heart at Vista Pointe at Sierra Vista!

Grace Management is seeking a dynamic, compassionate, and results-driven Executive Director to lead Vista Pointe at Sierra Vista, a senior living community offering Assisted Living and Memory Care in Sierra Vista, Arizona. In this leadership role, you’ll foster a warm, welcoming environment where residents thrive and team members feel supported, valued, and empowered.

At Grace Management, we believe "It’s not like home. It is home." With over 40 years of excellence and recognition as one of the nation’s top senior living operators, we are committed to a people-first culture built on compassion, collaboration, and meaningful connections.

POSITION SUMMARY:

This is an opportunity for a hands-on leader who is passionate about creating an exceptional resident experience, developing strong teams, and driving operational success.

The ideal candidate will bring a strong leadership presence, a collaborative approach, and the ability to inspire confidence among residents, families, and associates. We are looking for someone who can build a positive, accountable culture, strengthen community relationships, and take ownership of both the resident experience and overall business performance.

Leadership & Team Development

• Provide visible, hands-on leadership to department heads and associates, fostering a collaborative, engaged, and accountable team.
• Build trust, strengthen communication, and create a positive workplace culture rooted in respect, consistency, and teamwork.
• Oversee staffing, recruitment, performance management, associate development, and retention.
• Establish clear expectations, coach leaders, and address employee concerns professionally and effectively.

Community Operations & Resident Experience

• Oversee all aspects of daily community operations, ensuring high standards of service, safety, and resident satisfaction.
• Build meaningful relationships with residents and families, maintaining an approachable and responsive leadership presence.
• Partner with wellness and department leaders to ensure consistent, high-quality care and services.
• Proactively address resident and family concerns while promoting a hospitality-focused, resident-centered environment.
• Ensure compliance with applicable state and federal regulations, licensing requirements, and organizational policies.

Sales, Occupancy & Community Growth

• Take an active leadership role in driving occupancy growth and achieving community sales goals.
• Partner closely with the sales team to strengthen lead conversion, referral relationships, and move-in experiences.
• Develop relationships with local healthcare providers, referral partners, and community organizations.
• Foster a culture in which every department contributes to resident satisfaction, reputation, and occupancy success.

Financial & Business Performance

• Oversee community financial performance, including budgeting, expense management, and operational efficiency.
• Partner with the Business Office Manager and corporate teams to ensure accurate financial reporting and sound business practices.
• Monitor key performance indicators, identify improvement opportunities, and implement actionable strategies.
• Balance financial accountability with exceptional resident care and service.

Qualifications & Experience

• Proven leadership and people management experience within senior living, healthcare, hospitality, or a related service-oriented environment.
• Experience overseeing daily operations, developing high-performing teams, and driving organizational performance.
• Arizona Assisted Living Facility Manager certification, or the ability to obtain the required certification within an acceptable timeframe.
• Demonstrated ability to navigate interpersonal challenges, build strong teams, and foster a culture of accountability and collaboration.
• Strong business acumen, including budgeting, operational performance, and sales or occupancy management.
• Excellent communication, relationship-building, and problem-solving skills.
• Knowledge of regulatory compliance, resident services, and quality standards.
• Strong organizational skills and proficiency with standard business technology and reporting tools.

What We're Looking For

Beyond experience and credentials, we are seeking a leader who brings:

• Leadership Presence: Confident, approachable, and capable of earning the trust and respect of an established team.
• Compassion & Service: A genuine commitment to residents, families, and delivering an exceptional senior living experience.
• Accountability: Comfortable making decisions, setting expectations, and addressing challenges constructively.
• Sales Mindset: Understands the connection between resident experience, community reputation, and occupancy growth.
• Stability & Commitment: Motivated to build lasting relationships and make a meaningful, long-term impact.
• Hands-On Approach: Enjoys being visible and actively involved in the day-to-day success of the community.

Why Join Grace Management?

At Vista Pointe at Sierra Vista, you'll have the opportunity to lead an established Assisted Living and Memory Care community, develop a dedicated team, and make a meaningful difference in the lives of residents and families.

This role offers the opportunity to take ownership of community operations, influence performance, and build a positive, lasting culture.