Executive Director

Benchmark Senior Living; North Attleborough (MA); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

8 paid holidays

3 floating holidays

Vacation & PTO

Wellness programs

Medical, Vision & Dental

401K with match

Life Insurance & LTD

Meal discount

Job summary

Benchmark Senior Living in Massachusetts seeks an Executive Director of Operations to lead a community, manage budgets, occupancy goals, staffing levels, and drive customer service excellence.

The role requires a bachelor’s degree in a related field, 3-5 years of management/healthcare experience, and proficiency with Excel and Outlook. Salary ranges around $120k-$125k, with comprehensive benefits.

Qualifications

• Bachelor’s degree in Healthcare Administration, Hospitality Management, or Business preferred.
• 3-5 years of management or healthcare related experience.
• Managed multiple disciplines and staffing.
• Budgeting and staffing experience.
• Proficiency with Windows applications such as Excel and Outlook.
• Ability to lift a minimum of 50 pounds.

Responsibilities

• Authorize all purchases, provide onsite sales support, and conduct monthly family meetings.
• Participate in training and development of new employees and initiatives.
• Manage budgets and occupancy goals and staffing levels.
• Ensure high standards of customer service and resident satisfaction.
• Review bills and statements and analyze revenue projections.
• Hurricane occupancy vs staffing and recruitment processes.

Skills

Budget management

Staff management

Leadership

Healthcare experience

Excel

Outlook

Education

Bachelor’s degree in Healthcare Administration, Hospitality Management, or Business

Tools

Excel

Outlook

Job description

Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!

If you are a driven, dedicated and goal-oriented individual with strong emotional intelligence and several years of management or healthcare experience, then join our team at Benchmark Senior Living! We are seeking a creative and hardworking person to assume the role of Executive Director of Operations at one of our communities.

As the Executive Director of Operations, you will manage the community’s budget and occupancy goals as well as maintain appropriate staffing levels and drive overall customer service. If you are driven and have the necessary knowledge and experience to build and manage a loyal team, then Benchmark Senior Living may be the right place for you to make a difference!

Salary: $120k-$125k

Responsibilities

• As an Executive Director of Operations, you will authorize all purchases, provide onsite sales support, and conduct monthly family meetings
• You will participate in the training and development of new employees –implementing initiatives that will allow the community to run more effectively and efficiently
• You must be an ethical and honest individual who truly enjoys helping seniors live a better, more comfortable life
• You must be patient, understanding, and empathetic.
• Reviewing bills and statements
• Analyzing revenue projections
• Making adjustments when revenue sources decrease
• Managing the Sales Director
• Networking with outside referral sources such as Hospital and Rehab personnel
• Qualifying prospects financially through credit reports, bank statements, etc.
• Reviewing occupancy as it relates to staffing
• Assisting in the hiring and recruitment processes
• Handling all resident and family grievances

Requirements

• Bachelor’s degree; Degree in Healthcare Administration, Hospitality Management, or Business preferred
• 3-5 years of management or healthcare related experience
• Having assumed a managerial role that was responsible for multiple disciplines
• Budgeting and staffing experience
• Proficiency with Windows applications such as Excel and Outlook
• Ability to lift a minimum of 50 pounds

Benefits

As a community leader associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:

• 8 paid holidays & 3 floating holidays
• Vacation and Health & Wellness Paid Time Off
• Discounted Meal Program
• Physical & Mental Health Wellness Programs
• Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
• 401K Retirement Plan with Company Match
• Company-provided Life Insurance & Long-Term Disability

Benchmark Senior Living is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

We embrace and encourage our associates’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique.