Executive Briefings Program Lead

Anthropic; San Francisco, New York (CA, NY); On-site; USD 255,000 - 320,000; Full time

Job summary

Anthropic seeks a Customer Program Manager, Executive Briefings, to own the local Executive Briefing program at a SF briefing center. You will manage intake, agenda design, speaker selection, and day-of execution, coordinating with Sales, GTM, Product Marketing, Solutions, and executive leadership to align objectives and drive opportunities.

You will design tailored agendas, build a capable speaker bench, and ensure consistent, high‑quality experiences across centers while aligning with global

Qualifications

• 6+ years of experience building or scaling an executive briefing program, or a similar customer-facing program, at an enterprise technology company.
• Experience in a high-volume briefing environment.
• Experience with CRM and reporting tools such as Salesforce, and with connecting program activity to pipeline and expansion outcomes.
• Experience identifying and surfacing speakers for the speaker bench and managing speaker capacity across product, research, and executive teams.
• Experience working across time zones or across multiple sites to set one global standard.
• Experience onboarding or coaching new team members or contractors.
• Familiarity with AI products and how enterprises evaluate and adopt them.
• Interest in Anthropic's mission to build AI that is safe and beneficial.

Responsibilities

• Own the Executive Briefing program at your location: the local calendar, capacity planning, the request and intake process from Sales, and operating SLAs, applied against global criteria and regional allocation.
• Work with regional GTM leadership to decide which strategic accounts receive a briefing each quarter, hold the qualification bar, and proactively surface accounts that should be engaged.
• Lead discovery with account teams before each briefing to understand the customer's objectives, business context, and stage of evaluation, and turn that into a tailored agenda.
• Own agenda design and co-own agenda development with Sales for every briefing, including the narrative arc, discussion topics, speakers, and demos.
• Build and manage the speaker bench for your location: identify, source, and match speakers to briefings, run prep, and manage capacity so no one is over-asked.
• Own day-of orchestration and the customer experience standard at your center, in partnership with Workplace on logistics.
• Contribute to the playbooks, tooling, and best practices that let the program scale consistently across centers while allowing for regional nuance.
• Share intake and triage on a rotation across time zones so every request gets a decision within the defined SLA.
• Maintain one source of truth for criteria, lead times, and process so account teams get one answer.
• Own measurement and reporting for your center and contribute to global reporting on briefing volume, capacity and allocation, strategic-account coverage, and program-influenced pipeline and expansion.
• Onboard and coach briefing team members and contractors across locations.
• Experience running executive briefings, customer events, or a comparable program for senior external audiences.
• Program management skills, including intake and prioritization, capacity planning, and managing multiple concurrent programs against SLAs.
• Experience designing agendas and facilitating discussions with C-level or other senior customer audiences.
• Experience building processes, playbooks, or tooling that help a program operate consistently.
• Ability to track, report on, and communicate program metrics such as volume, coverage, and pipeline influence.
• Strong written and verbal communication skills, with the ability to partner credibly with field leadership, executives, and internal subject matter experts.
• Work on site at your briefing center when briefings take place.

Skills

Executive briefing management

Cross-functional collaboration

Stakeholder management

Executive communication

Education

Bachelor’s degree

Tools

Salesforce

Job description

Anthropic seeks a Customer Program Manager, Executive Briefings, to own the local Executive Briefing program at a SF briefing center. You will manage intake, agenda design, speaker selection, and day-of execution, coordinating with Sales, GTM, Product Marketing, Solutions, and executive leadership to align objectives and drive opportunities.

You will design tailored agendas, build a capable speaker bench, and ensure consistent, high‑quality experiences across centers while aligning with global