Executive Assistant, UMass Memorial Medical Group, 40 Hour Days

UMass Memorial Health; Worcester (MA); On-site; USD 40,000 - 72,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Worcester, MA, is seeking an experienced administrative professional to support executives and manage daily office operations. The role focuses on calendar management, document preparation, and coordinating projects essential to executive workflows.

Ideal candidates have 5+ years of secretarial experience in healthcare, strong MS Office skills, and a commitment to confidentiality. A signing bonus may be available; contact [e-mail] for details.

Qualifications

• Associate degree (A.A./A.S.) or equivalent required.
• Bachelor’s degree preferred.
• 5 years of related secretarial experience.
• Proficiency with Microsoft Office and video conferencing.
• Ability to maintain confidentiality on all matters.
• Excellent communication and organizational skills.

Responsibilities

• Greets visitors and handles office paperwork, formatting data into memos, reports, and presentations.
• Manages executive calendars, coordinates meetings and travel, and prepares agendas and documents.
• Advises internal/external contacts, follows up on key matters, and coordinates with vendors and executives.
• Coordinates special projects for executive support (board/committee meetings, policies, events, or reports).
• Uses LEAN tools to standardize work, troubleshoot, and improve processes.
• Onboards new staff, may train, assigns workload, and provides feedback to managers.

Skills

Secretarial experience

Microsoft Office

Diplomacy and discretion

Organizational skills

Excellent communication

Multitasking

Education

Associate degree or equivalent

Bachelor’s degree preferred

Tools

LEAN process improvement

Video conferencing software

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?

Exemption Status: Non-Exempt Hiring Range: $29.17 - $52.52 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations. Schedule Details: Scheduled Hours: Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 34000 - 5500 Executive Director

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities

1. Greets visitors. Coordinates and processes office administrative paperwork. Utilizes word processing and graphics software to format and generate various materials for meaningful presentation of data including but not limited to correspondence, memos, reports, charts, tables, manuals, minutes of meetings, slides and presentations requiring a high standard of quality.
2. Establishes and maintains executive’s calendar making decisions to schedule meetings, appointments and travel time. Prepares agendas and appropriate documents to ensure efficient management of meeting schedules.
3. Acts as an advisor to internal and external contacts and makes appropriate decisions. Monitors progress on important matters and follows up to ensure disposition. Answers questions and provides assistance relating to office operations, administrative processes, and established policies and procedures. Interacts with vendors and other executives providing and obtaining information to ensure timely completion of assignments and projects.
4. Coordinates specials projects as warranted for support of the executive office (e.g. board meeting, committee meetings, special presentations, departmental policies, events, or reports, database maintenance etc.).
5. Utilizes technology and LEAN process improvement tools to standardize work and eliminate waste and improve efficiency. Performs trouble-shooting, provides feedback, and assists in implementing new or revised systems and procedures.
6. Orients new employees, may train employees in new procedures and provide on going instruction. May schedule, distribute, and monitor the flow of work for assigned group of employees. May provide recommendations to manager for the most efficient utilization of assigned personnel, and also provide information regarding employee job performance, employee issues, and unusual occurrences to supervisor.
7. May assist in preparation of and maintenance of departmental operating budget.
8. May perform miscellaneous clerical duties, including collating, sorting, faxing, filing, screening emails, and distributing/retrieving documents and mail. Records and relays phone messages.
9. Investigates assigned problems and determines method of research, data requirements and analysis techniques. Reports problem resolution and/or makes recommendations.
10. Provide phone coverage and back-up assistance for other executive assistants or admins as required.
11. May ensure basic set up and maintenance of office personal computers and associated equipment.

Standard Staffing Level Responsibilities

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

II. Position Qualifications

License/Certification/Education: Required: 1. Associate degree (A.A./A.S.) or equivalent from two-year college.

Preferred: 1. Bachelor’s degree.

Experience/Skills: Required: 1. Must have 5 years of related secretarial experience, preferably in a healthcare organization.

2. Must have excellent skills in diplomacy, discretion, tact, and proper judgment.

3. Must have a great attitude with positive approach to people and tasks.

4. Strong analytical and organizational skills, with strong business judgement. Strong attention to detail.

5. Must have ability to prioritize workload of competing importance and multi-task.

6. Must have ability to adhere to an expectation of complete confidentiality on all business matters.

7. Must have excellent keyboarding skills and be proficient in Microsoft products (Excel, Word, PowerPoint).

8. Advanced technical, computer, and internet skills, including video/virtual conferencing software.

9. Must have prior experience managing projects and be confident in handling new tasks.

10. Must have broad understanding of hospital policies and practices.

11. Must be able to work independently, as well as working with others in a team environment assisting when necessary.

12. Must have excellent communication skills with the ability to network effectively with peers.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.