Executive Assistant II, Amazon Connect Customer (AWS)

Amazon; Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Job summary

Amazon Connect Customer in Seattle, WA seeks an Executive Assistant II to support two Directors, manage calendars, travel, events, and confidential information with discretion. The ideal candidate will be proficient with AI tools to streamline workflows and collaborate across engineers and senior leaders in a fast-paced AWS environment.

This role emphasizes teamwork, initiative, and proactive problem solving.

Job description

Executive Assistant II, Amazon Connect Customer

Job ID: 10564366 | Amazon.com Services LLC

This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.

Ideal candidate profile

The ideal candidate is proficient with AI tools and excited to creatively leverage AI-powered solutions to streamline workflows, boost productivity, and continuously raise the bar on how we work. We're looking for someone who is a true team player: creative, detail-oriented, proactive, and energized by the pace of a fast-growing AWS business.

Key job responsibilities

• Manage complex calendars for two Directors, balancing competing priorities with sound judgment
• Coordinate domestic and international travel arrangements, including detailed itineraries and expense reconciliation
• Plan and execute team events, offsites, and morale activities of all sizes
• Handle confidential information with the highest level of discretion
• Draft, edit, and manage correspondence and communications on behalf of leadership
• Build and maintain strong working relationships across the organization, with stakeholders ranging from engineers to senior leaders
• Anticipate the needs of your leaders and the broader organization; identify issues and resolve them without being prompted
• Optimize cross-team procedures, processes, and best practices that improve how the team operates
• Manage projects that impact the organization (including space planning, headcount tracking, onboarding coordination, and team operations)
• Mentor and support fellow EAs; contribute to a positive, collaborative EA community
• Track key operational cadences (e.g., WBRs, QBRs, planning cycles) and ensure leaders are prepared
• Partner with other EAs to provide seamless backup coverage and support

About the team

Amazon Connect Customer is a purpose-built agentic AI solution that is reinventing customer experience. Amazon Connect has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, and we are just getting started. We are a team that works hard, has fun, and makes history, and are searching for an Executive Assistant who shares that energy. Partnering closely with HR, finance, and program management stakeholders to support organizational initiatives and leadership priorities, you'll join a highly collaborative team of EAs who support one another and enjoy keeping our organization running smoothly.

Basic Qualifications

• 5+ years of senior level leadership support, or 3+ years of Amazon experience
• Experience with Microsoft Office products and applications
• Experience with executive level calendar management
• Experience with domestic or international travel coordination
• Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
• High school or equivalent diploma
• Bachelor's degree
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Preferred Qualifications

• Experience leading process improvements
• Experience in a fast-paced, high-tech company
• Demonstrated ability to work independently, take initiative, and handle ambiguity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Preferred Qualifications

• Experience leading process improvements
• Experience in a fast-paced, high-tech company
• Demonstrated ability to work independently, take initiative, and handle ambiguity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Preferred Qualifications

• Experience leading process improvements
• Experience in a fast-paced, high-tech company
• Demonstrated ability to work independently, take initiative, and handle ambiguity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.