Executive Assistant I

KeyBank; City of Troy (NY); Hybrid; USD 34,000 - 53,000; Full time

Benefits offered by this job

Hybrid work model

Incentive compensation

Benefits package

Job summary

KeyBank is seeking an experienced executive assistant in New York for strategic calendar management, travel planning, and confidential administrative support. You will liaise with senior leaders, coordinate meetings, and ensure meticulous attention to detail across HR-related tasks and reporting.

Ideal candidates bring 5+ years supporting executives, proficiency with Microsoft Office and Teams, and familiarity with Workday, CWT, and Salesforce.

Qualifications

• High School Diploma or equivalent experience.
• Minimum of 5 years of relevant experience supporting executive management.
• Strong working knowledge of Word, Excel, PowerPoint, Outlook, and Teams.
• Preferred knowledge of Workday, CWT, and Salesforce.

Responsibilities

• Provide executive administrative support for leadership, including complex calendar management and travel arrangements.
• Handle confidential information with discretion and prepare materials for meetings.
• Coordinate HR tasks such as onboarding/offboarding, system access, timecards, and expenses.
• Serve as professional liaison, communicating clearly with clients, vendors, and teammates.
• Support meetings, video conferences, and room setups; assist with special projects as needed.

Skills

Word

Excel

PowerPoint

Outlook

Microsoft Teams

Education

High School Diploma or equivalent

Tools

Workday

CWT (travel system)

Salesforce

Job description

Location

1301 Avenue of the Americas, New York New York

Job Description

Provide executive administrative support performing diverse administrative and clerical duties and anticipating the team’s needs. Handles confidential information discreetly and professionally. Responsible for calendar management, correspondence, expense reports, travel arrangements, and HR needs. Handles incoming inquiries, research and communicates in a professional and timely manner. Responsible for meeting coordination, video conferencing and scheduling, and organizing proper room setup as needed. Prepares materials for meetings as requested. Coordinates various calendar events. Perform duties in a professional manner that includes thorough planning and research to result in completed assignments of the highest quality. Other duties/projects as requested.

Essential Job Functions

Under general supervision, provides administrative support to the leadership team to include the executing, maintaining, and coordinating complex calendar of meetings and travel. Interacts with senior leaders and executives within the organization and with outside professional organizations. Highly proficient in managing multiple executives’ calendars including scheduling of clients and internal employee meetings within Outlook. Heavy travel scheduling experience which includes, booking trips that require multiple segments, making sure meetings do not overlap with travel requirements as well as handling last minute travel changes. Provides superior client service during all interactions with clients, vendors, internal partners, and teammates. Strong verbal and written communication skills and the ability to work in a team environment. Effectively and decisively communicates on assignments to limit the need for multiple interactions with segment head and/or staff. Professional liaison that facilitates information flow, using clear and fact-based communication Handles HR related tasks which includes onboarding/offboarding new hires, system access, timecards, purchasing and expenses. Handles confidential information and documents with discretion. Collects, compiles, and analyzes moderately complex data and information for inclusion in reports and presentation materials; also includes general running of reports as needed. Performs proactive problem research and assists in resolution. Manages day-to-day office operations, composes written communications as needed. Completes work in fast paced, changing environment without compromising accuracy. Clearly and immediately communicates and elevates any problems/issues. Assists with special projects for events, new processes, or presentations as they arise. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time.

Required Qualifications

High School Diploma or equivalent experience. Minimum of 5 years of relevant experience supporting executive management. Strong working knowledge of Word, Excel, PowerPoint, Outlook, Microsoft Teams. Preferred knowledge of Workday, CWT (travel system) and Salesforce. Reliable, proactive, and self-motivated. High-level problem-solving skills with the ability to prioritize and anticipate needs in fast pace, high pressure environment. Ability to engage with Executive Level Management. Excellent written and verbal communication skills. Strong organizational and time management skills. Exercises sound judgment, discretion, and confidentiality in all matters. Takes initiative and works independently on routine as well as more complex matters. Proven ability to manage multiple calendars and projects at one time.

Work Location Category

Hybrid- 4+ days a week in office

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $25.00 - $38.46 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date

10/29/2026

Equal Opportunity Employer

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

KeyBank Vision

#LI-Hybrid KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.