Executive Assistant, General Manager

LH St. Louis Operating Company, LLC; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Vacation & Paid holidays

Tuition reimbursement

Employee hotel rates

Job summary

Loews Hotels & Co in St. Louis offers a front-office administrative role supporting the Executive team and GM, with responsibilities spanning calendar management, correspondence, and operational coordination.

You will develop staff, prepare reports, and maintain equipment and supplies while upholding confidentiality and service standards within a hospitality environment.

Qualifications

• Excellent oral and written communication skills.
• Experience supporting senior executives in an office setting.
• Knowledge of hotel operations and front-of-house processes.
• Proficient in Microsoft Office and standard office software.
• Ability to type 65 words per minute or more.
• Flexibility to work weekends/holidays when required.
• Experience in a hotel environment is preferred.
• Familiarity with ADACO, HotSOS and OPERA PMS systems.

Responsibilities

• Perform a wide range of administrative and office support activities.
• Maintain day-to-day operation of Executive office; manage GM schedule and visitors.
• Develop administrative staff through information and opportunities.
• Prepare reports, correspondence and research as needed.
• Ensure equipment operation by scheduling maintenance and inventorying supplies.
• Provide information and respond to inquiries internally and externally.
• Maintain knowledge and attend trainings; contribute to team goals.
• Uphold integrity, confidentiality, and privacy standards.
• Support other duties as assigned and promote teamwork at all times.

Skills

Excellent communication

Executive support

Microsoft Office

Typing 65 WPM+

Hospitality operations knowledge

Flexible scheduling

Hotel industry experience

Staff coordination

Tools

ADACO

HotSOS

OPERA PMS

Job description

Who We Are

Live! by Loews – St. Louis offers careers at Ballpark Village in a hotel connected to sports and entertainment energy. Team members support 216 guestrooms, 17,000 square feet of event space, multiple dining venues and memorable guest experiences with stadium-area views.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have.

Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits
• 401(k) & company match Paid Sick Days
• Vacation
• Holidays & Paid Bereavement
• Training & Development opportunities
• career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Discounted Parking including game days & special events
• Complimentary meals in Team Member Café while working
• Discounted perks for Ballpark Village and St. Louis Cardinals Store
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

Job Specific

• Perform a wide range of administrative and office support activities; and provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.
• Maintains day to day operation of Executive office by managing GM schedule, coordinating visitors arrival, assisting with office calls and distributing office communications and mail.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
• Resolves administrative problems by coordinating preparation of reports, preparing correspondence and providing research as needed
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Provides information by answering questions and requests both internally and externally
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
• Contributes to team effort by accomplishing related results as needed
• Provides the highest level of integrity and confidentiality
• Other duties as assigned
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with Loews Hotels standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with Loews Hotels standards, policies and rules
• Recycles whenever possible
• Remains current with Loews Hotels information and changes
• Complies with Loews Hotels uniform and grooming guidelines

Qualifications

• Excellent oral and written communication skills
• Previous office experience working with senior executives
• Knowledge of all aspects of hotel operations
• Proficient in Microsoft Office Programs
• Typing speed sixty-five WPM +
• Able to work a flexible schedule, including weekends and holidays
• Previous office experience in a hotel environment
• Working knowledge of ADACO,HotSOS and OPERA PMS

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.