Executive Assistant & Franchisor Support Coordinator

Franchise Empire; Orlando (FL); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Franchise Empire in Orlando is seeking an Executive & Franchisor Support Coordinator to provide high-level administrative support to the CEO, manage executive email and calendar, and oversee franchisor relationships and onboarding.

This hybrid role blends executive assistance with operations and portfolio management, coordinating onboarding, updating collateral, tracking franchisor information, and supporting the brokerage team with timely data.

Qualifications

• 3-5 years of administrative, executive assistant, or account coordination experience.
• Strong organizational skills with the ability to manage multiple priorities and stakeholders simultaneously.
• Excellent written and verbal communication skills.
• Proficient in Google Workspace, CRM systems, and shared drive organization.
• Ability to handle confidential information with discretion.
• Experience in franchising or professional services

Responsibilities

• Manage the CEO's email inbox and calendar, ensuring timely responses and escalation of high-priority items.
• Maintain the CEO's calendar including internal meetings, franchisor calls, travel, and strategic planning.
• Prepare meeting materials, agendas, and follow-up tasks.
• Maintain confidentiality and act as a trusted point of contact for internal and external communication.
• Assist Director of Operations with administrative tasks and workflow support.
• Oversee office supply ordering, vendor coordination, and general office operations.
• Process expense reports, invoices, and small project tasks to improve efficiency.
• Support onboarding logistics for new hires.

Skills

Administrative support

Executive assistant experience

Relationship management

Google Workspace

CRM systems

Tools

CRM systems

Shared drives

Google Workspace

Job description

Executive & Franchisor Support Coordinator

Reports To: CEO and Director of Operations

Location: Hybrid in Orlando, FL

Job Summary

We are looking for a ROCKSTAR Executive & Franchisor Support Coordinator to join our team! The Executive & Franchisor Support Coordinator is a hybrid role designed to provide high-level administrative support to the CEO while also managing key relationships and operational tasks within our franchisor portfolio. This position handles executive email and calendar management, office administration, and operational support-support while also maintaining franchisor relationships, coordinating onboarding, updating collateral materials, and supporting the brokerage team with accurate, timely information.

This role is critical in creating efficiency across executive operations and franchisor-facing functions, ensuring our leadership team, franchisor partners, and brokerage team are aligned and supported.

Here is the ideal candidate we are looking for:

• You like working for small, scrappy companies - the big corporate type of environment isn't for you.
• You LOVE technology, organization, and solving problems. You're the person who figures things out, even when it's not obvious how.
• You take tremendous pride in your work - "good" is annoying to you. You go above and beyond in everything you do, not just your work. You seek to be the best, and that's who you want to work with as well.
• You are incredibly resourceful and get it done no matter what - you always find a way.
• The devil is in the details. You love details, organizing, planning, and coordinating. It comes natural to you.

We are disrupting the franchise industry, and the way people buy franchises. We are to franchising what Uber was to the taxi industry, and what Airbnb was to the hotel industry.

Our belief is that the current franchise buying process is designed to benefit everyone except the person buying the franchise, and that needs to change!

Our proprietary Zero to Profitable Franchise™ System is the ONLY system in the marketplace that actually helps individuals find, vet, and get their franchise profitable.

Some people want to follow the status quo and be a follower. We've chosen to take a stand for what we believe is right and to forge our own path - because it's what the industry needs.

Do you want to come trailblaze with us?

Our CEO and Founder has one of the largest franchise-specific YouTube channels and is considered a thought leader and "influencer" in the space.

Here are some resources about who we are and what we do:

Website: https://www.franchiseempire.com
YouTube Channel: https://www.youtube.com/tariqjohnson
Masterclass Training: https://buyaprofitablefranchise.com/

Our Core Values:

• Client Obsessed: The client comes first
  • Put our clients success as our #1 priority
• Extreme ownership: We must own everything in our world
• Growth Mindset: If you aren't growing you're dying
• Ask for Forgiveness, not permission
• Skate Where the Puck is Going
• "We lead with education"

What We Do:

Our expertise is helping frustrated and unfulfilled employees transition to business ownership through buying a franchise business.

Think Chick-fil-A, Ace Hardware, 7-Ellen, RE/MAX, Meineke, Orangetheory Fitness… those are all franchises.

Responsibilities:

Executive Support (CEO)

• Manage and prioritize the CEO's email inbox, ensuring timely responses and escalating high-priority items.
• Maintain and actively manage the CEO's calendar, including internal meetings, franchisor calls, travel, and strategic planning.
• Prepare meeting materials, agendas, and follow-up tasks.
• Maintain confidentiality and act as a trusted point of contact for internal and external communication.

Operations & Administrative Support

• Assist the Director of Operations with administrative tasks, documentation updates, and workflow support.
• Oversee office supply ordering, vendor coordination, and general office operations.
• Process expense reports, invoices, and small project tasks that improve organizational efficiency.
• Support new hire onboarding logistics (equipment, office setup, schedules).

Franchisor Relations & Portfolio Management

• Serve as a point of contact for franchisor partners, responding to requests and maintaining ongoing communication.
• Collect, organize, and maintain current franchisor information including FDDs, brochures, marketing collateral, and program updates.
• Track franchisor updates and ensure all materials remain accurate and accessible.
• Facilitate onboarding for new franchisors entering our portfolio, including documentation gathering and system entry.
• Build strong working relationships with franchisors to ensure smooth collaboration and timely updates.

Brokerage Team Support

• Prepare brand presentation decks, summaries, and supporting materials for calls and presentations.
• Assist with scheduling brand presentations, discovery calls, and franchisor meetings.
• Maintain and update internal systems and shared drives with franchisor details and changes.
• Support management of franchisor resale opportunities by collecting documentation, preparing resale summaries, and updating listings.
  

Documentation, Collateral, & Data Management

• Maintain organized digital filing systems for franchisor data, executive documents, and operational materials.
• Update internal documents, brand overviews, and content whenever franchisors provide new information.
• Ensure version control and consistency across all shared materials.

Requirements:

• 3-5 years of administrative, executive assistant, or account coordination experience.
• Strong organizational skills with the ability to manage multiple priorities and stakeholders simultaneously.
• Excellent written and verbal communication skills.
• Relationship-oriented with strong follow-through and attention to detail.
• Proficient in Google Workspace, CRM systems, and shared drive organization.
• Ability to handle confidential information with discretion.
• Experience in franchising or professional services

This is a hybrid/remote position based out of Orlando, FL.

Compensation:

• $65,000 - $85,000 (total direct compensation) annually based on experience
  • Includes $65,000 - $75,000 base salary + bonus opportunities

Our work environment includes:

• Direct mentorship from the CEO & Director of Operations
  
• Fast-paced, innovative atmosphere
  
• Collaborative team environment
  

We are innovative, fast-paced, and competitive, and our goal is to help individuals build a successful franchise empire - starting with buying the right franchise and getting it profitable.

If you're ready to be part of a revolutionary company that's changing the franchise industry while working directly with our marketing team to build something extraordinary, we want to hear from you!