Executive Assistant - Client Service Administrator

Thrivent Financial; Sioux Falls, Northern (SD, KY); Hybrid; USD 52,000 - 54,000; Full time

Benefits offered by this job

Comp time

Paid time off

Holiday pay

Retirement contribution

Disability policy

FINRA SIE/7/66 licensing

Job summary

Thrivent Financial is seeking an Executive Assistant/Client Service Administrator to provide high-level administrative and client service support to the Lead Advisor in the Sioux Falls area. This in-office role handles scheduling, documentation, and workflow coordination while ensuring regulatory compliance.

Compensation ranges from $52,000 to $54,000 annually. The position offers benefits including time off, retirement contributions, and licensing support.

Qualifications

• 2+ years of administrative assistant or equivalent experience.
• Experience in financial services preferred.
• Proficient with MS Word, Excel, and PowerPoint.
• Able to learn new business tools quickly.

Responsibilities

• Maintain organized client records and documentation aligned with policies.
• Support advisors with financial planning prep, analysis, and materials.
• Develop proficiency in listed business tools (CRM, planning software, DocuSign).
• Prepare and track client service requests and account paperwork.
• Document client meeting notes in Salesforce and maintain follow-ups.
• Coordinate client communications, scheduling, and tax return/document requests.
• Support advisor efficiency and a professional client experience.

Skills

Administrative support

Communication

Regulatory awareness

Financial services knowledge

Microsoft Office proficiency

Tools

Salesforce CRM

Morningstar

MoneyGuidePro

What-If Tax

DocuSign

Job description

Summary Our seasoned advisor is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Our Advisors help our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy. Thrivent Financial is a faith-based, not-for-profit financial services organization with approximately 2.6 million clients. As the nation's largest fraternal benefit society, we're here solely to help others. We help every day through the financial solutions we offer, the client activities we support, and the resources we provide to the Christian community and nonprofit organizations.

Position summary

The Executive Assistant/Client Service Administrator provides high-level administrative, operational, and client service support to the Lead Advisor of a seasoned Financial Advisor and practice in the Sioux Falls area. This role helps drive practice efficiency by managing client communication, scheduling, documentation, financial planning support, and workflow coordination while maintaining compliance with company policies and regulatory requirements. The Executive Assistant/Client Service Administrator reports to and is employed by the Financial Advisor. This position is an in-office position with some travel.

Compensation is $52,000-54,000 annually.

Benefits

Benefits include: Comp time, PTO, Holiday pay, Retirement contribution annually, optional disability policy Immediate growth track in this position to obtain South Dakota Life and Health Insurance Licensing, FINRA SIE/7/66 as well. All costs associated with study materials and exams will be covered by the practice.

Job Description Responsibilities

• Maintain organized client records, documentation, forms, and operational processes in alignment with company policies, regulatory requirements, and documentation standards.
• Support advisors with financial planning preparation, including Tax Efficiency Checklists, Net Worth Statements, planning documents, analysis, client presentation materials, and fee-based planning support.
• Develop proficiency in key business and planning tools, including Salesforce CRM, Morningstar, MoneyGuidePro, What-If Tax software, DocuSign, and e-application platforms.
• Prepare, process, and track client service requests, account paperwork, applications, transfers, QCD requests, DocuSign documentation, and other required forms in accordance with compliance standards.
• Document client meeting notes in Salesforce using approved technology and maintain accurate follow-up records.
• Coordinate client communication and scheduling, including incoming calls, appointment setting, confirmation reminders, and requests for tax returns, account statements, or other documentation.
• Proactively support advisor efficiency, office workflow, and a seamless, professional client experience throughout the planning process.
• Other duties as assigned.

Position Qualifications

• 2+ years of administrative assistant or other relevant job experience required
• Financial services, banking, insurance, or wealth management experience preferred
• Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn
• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
• Ability to maintain integrity of sensitive/confidential information
• Ability to work in a fast-paced environment
• Basic understanding of our products, services, and Thrivent Financial

Competencies

• Planning/Organizing
• Client Focus
• Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability/Flexibility

External/Internal Dependencies

• Must be able to work with all roles of the team
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations

As part of the recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with access to Wealthscape are deemed Access Persons and are subject to Compliance with the firm’s Code of Ethics which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.

Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences.

If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more.

You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.