Executive Assistant/Client Experience Coordinator

New Day Financial & Insurance Solutions; Santa Clarita (CA); On-site; USD 61,000 - 75,000; Full time

Job summary

New Day Financial & Insurance Solutions in Santa Clarita, CA, seeks an Executive Assistant/Client Experience Coordinator to support one financial advisor. The role focuses on keeping schedules organized, communicating with clients and prospects, preparing meetings, and ensuring every interaction feels professional and warm.

The successful candidate will manage day-to-day administrative tasks, client communications, appointment coordination, CRM updates, and office responsibilities, helping the

Qualifications

• 2+ years of experience as an executive assistant or similar role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Professional, polished, and client-focused demeanor.
• High attention to detail and accuracy.

Responsibilities

• Provide direct administrative and operational support to one financial advisor/executive.
• Manage the advisor’s calendar, appointments, meetings, and follow-up tasks.
• Prepare materials for client meetings, prospect meetings, review appointments, and educational events.
• Help the advisor stay organized by tracking priorities, deadlines, client requests, and next steps.
• Serve as a trusted point of contact between the advisor, clients, prospects, and internal team members.
• Assist with special projects, reporting, and daily workflow management.
• Accurately document client and prospect interactions in CRM.
• Maintain organized and up-to-date CRM records.
• Track appointments, follow-up tasks, seminar activity, and service requests.
• Assist with planning and execution of educational classes, seminars, and client events.
• Attend occasional evening events to support the advisor and engage with attendees.

Skills

Executive support

Calendar management

CRM management

Client communications

Event coordination

Office administration

Microsoft Office

CRM software

Tools

Microsoft Office

CRM software

Job description

Seeking a highly organized, proactive, and client-focused Executive Assistant/Client Experience Coordinator to provide dedicated support to one Financial Advisor/Executive.

This role is ideal for someone who enjoys being the right hand to a busy professional, keeping schedules organized, communicating with clients and prospects, preparing meetings, coordinating follow-up, and ensuring every client interaction feels professional, warm, and well-managed.

The successful candidate will play a key role in helping the advisor stay focused on serving clients and growing the business by managing day-to-day administrative tasks, client communications, appointment coordination, educational event support, CRM updates, and office-related responsibilities.

Key Responsibilities

• Provide direct administrative and operational support to one financial advisor/executive.
• Manage the advisor’s calendar, appointments, meetings, and follow-up tasks.
• Prepare materials for client meetings, prospect meetings, review appointments, and educational events.
• Help the advisor stay organized by tracking priorities, deadlines, client requests, and next steps.
• Serve as a trusted point of contact between the advisor, clients, prospects, and internal team members.
• Assist with special projects, reporting, and daily workflow management.

Client & Prospect Communication

• Serve as a friendly and professional point of contact for clients and prospects.
• Answer calls, respond to inquiries, and direct communication appropriately.
• Schedule and confirm appointments, second meetings, review meetings, and follow-up calls.
• Make outbound calls to confirm attendance for educational classes and events.
• Follow up with prospective clients after events to answer questions, gather information, and encourage next steps.
• Help qualify prospective clients by collecting basic information before advisor meetings.
• Ensure clients and prospects receive timely, accurate, and professional communication.

Client Service & Account Support

• Assist with client paperwork, applications, forms, and account documentation.
• Help clients with basic service requests and account-related questions.
• Coordinate client onboarding and ensure paperwork is complete and organized.
• Support the advisor with meeting preparation and post-meeting follow-up.
• Maintain accurate client files, records, and notes.
• Help ensure client requests are completed in a timely and professional manner.

CRM & Data Management

• Accurately document client and prospect interactions in CRM.
• Maintain organized and up-to-date CRM records.
• Track appointments, follow-up tasks, seminar activity, and service requests.
• Help ensure no client or prospect falls through the cracks.
• Assist with basic reporting and pipeline tracking as needed.

Educational Event Support

• Assist with planning and execution of educational classes, seminars, and client events.
• Confirm attendee participation before events.
• Prepare event materials, binders, books, and supplies.
• Attend occasional evening events to support the advisor and engage with attendees.
• Conduct post-event follow-up with attendees and prospects.

Office & Administrative Support

• Help maintain a professional, welcoming office environment.
• Greet clients and visitors when needed.
• Assist with incoming and outgoing mail, deliveries, scanning, filing, and data entry.
• Order and maintain office supplies, client materials, snacks, beverages, and event items.
• Support general office organization and daily administrative needs.

Required Qualifications

• 2+ years of experience as an executive assistant, administrative assistant, client service associate, sales support professional, or similar role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Professional, polished, and client-focused demeanor.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and follow through consistently.
• Proficiency with Microsoft Office Suite.
• Ability to handle confidential information with discretion.
• Willingness to work occasional evening educational events.
• Ability to lift and move office or event materials as needed.

Preferred Qualifications

• Experience in financial services, insurance, banking, mortgage, or wealth management.
• Experience supporting a financial advisor, executive, or sales professional.
• Experience with client onboarding, scheduling, seminar coordination, or account paperwork.

Ideal Candidate

The ideal candidate is dependable, organized, personable, and proactive. This person enjoys supporting one busy professional, anticipates needs before being asked, communicates well with clients, and takes pride in keeping details organized. They are comfortable making phone calls, managing follow-up, preparing meetings, and creating a smooth experience for both the advisor and clients.

What Success Looks Like

• The advisor’s calendar, meetings, and follow-up tasks are well organized.
• Clients and prospects receive timely and professional communication.
• CRM notes, tasks, and records are accurate and up to date.
• Client paperwork and service requests are handled efficiently.
• Educational events are properly supported before, during, and after.
• The advisor is able to spend more time meeting with clients and prospects because daily administrative and client experience tasks are handled effectively.
• Full-time, in-office position.
• Primarily professional office environment.
• Occasional evening educational events required.
• Opportunity for growth within a respected and expanding financial services firm.
• Approximate base salary of $68,000 depending on prior experience
• $100 for each evening educational seminar this position attends

EEO Statement

New Day Financial & Insurance Solutions is committed to the principles of equal employment. The Company is committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (over 40), race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. New Day Financial & Insurance Solutions is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.