Executive Assistant

SupportFinity™; San Francisco (CA); On-site; USD 99,306 - 171,612; Full time

Job summary

SupportFinity™ is seeking an Executive Assistant in San Francisco, CA to provide vital support to the Chief Product Officer. This role goes beyond traditional support, ensuring effective communication and strategic alignment within the product organization. Candidates must have over 6 years of experience in supporting C-level executives along with strong abilities in analytical thinking and the use of modern tools like AI.

The position emphasizes travel coordination, document management, and maintaining executive communications. A strong attention to detail and a proactive approach are essential for success in this role.

Qualifications

• 6+ years of experience supporting C-level executives.
• Exceptional written communication skills for synthesizing information.
• Proficient in using AI tools for administrative tasks.

Responsibilities

• Manage executive administrative functions for the Chief Product Officer.
• Coordinate product leadership meetings and executive cadence.
• Develop actionable insights and dashboards for visibility.

Skills

Executive-level communication

Analytical skills

AI tool proficiency

Travel coordination

Attention to detail

Education

Bachelor's Degree

Job description

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Job Summary

Rakuten is seeking a sharp, driven, and highly organized Executive Assistant to provide executive and administrative support to the Chief Product Officer (CPO). This role extends beyond traditional executive support and functions as an operational extension of the CPO, helping drive executive cadence, communication clarity, and organizational alignment across the product organization. The ideal candidate combines exceptional executive support capabilities with strong analytical thinking, narrative synthesis skills, and the ability to leverage modern tools, including AI, to increase executive efficiency and visibility. Through proactive coordination and structured communication, this role will help ensure product leadership operates effectively and strategically.

Key Responsibilities

• Acts as a specialist in managing executive administrative functions for the CPO, ensuring alignment with product organization goals and facilitating the smooth execution of leadership activities.
• Directs coordination of product leadership meetings and executive operating cadence, including staff meetings, roadmap reviews, quarterly business reviews, and planning sessions.
• Designs and manages executive meeting cadence, ensuring meetings are outcome‑oriented with clear pre‑read materials, agendas, and follow‑up actions.
• Supports quarterly and annual product planning coordination, helping maintain alignment between roadmap commitments, delivery progress, and executive messaging.
• Develops actionable insights and lightweight dashboards to provide visibility into product initiatives, milestones, and operational progress.
• Handles sensitive information and executive communications with discretion, ensuring professionalism and confidentiality in all interactions.
• Coordinates with cross‑functional stakeholders and external partners to maintain alignment and ensure seamless execution of leadership initiatives.
• Provides guidance and support to team members on administrative and operational best practices.
• Coaches and supports junior administrative staff where applicable, helping foster strong operational practices within the team.
• Approves and maintains documentation, records, and executive materials to ensure accuracy and compliance with organizational standards.

Qualifications

• Communication Excellence: Demonstrated experience drafting executive‑level communications or organizational updates.
• Technical Proficiency: Strong analytical and structured thinking skills; (i.e. understanding product metrics and KPIs) as well as the ability to translate complex technical initiatives into clear business narratives.
• AI Proficiency: Familiarity with AI tools and their application in administrative tasks is desirable. Candidates should be comfortable using AI for email management and data analysis.
• Work Ethic and Attitude: High discretion, executive presence, and ability to operate independently in ambiguous environments.
• Travel Coordination Expertise: Demonstrated experience in arranging and scheduling both international and domestic travel, including detailed itinerary planning and logistics management.
• Attention to Detail: Meticulous attention to detail, coupled with the ability to meet tight deadlines, maintain efficient organizational practices, and switch gears swiftly as needed.

Minimum Requirements

• 6+ years of progressive experience supporting C‑level executives, ideally within product‑led or technology organizations
• Exceptional written communication and executive‑level synthesis capability
• Bachelor’s Degree required

Nice to Have

• Maintain high‑level visibility into product roadmap milestones and major initiatives
• Synthesize monthly product progress, strategic shifts, and key outcomes into structured, high‑quality updates or prepare summaries for senior leadership reviews
• Translate complex product initiatives into clear narratives suitable for cross‑functional and leadership audiences

USD $99,306.00 - $171,612.00 annually

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.