EXECUTIVE ASSISTANT

New York City, NY; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

The New York City Department of Homeless Services is seeking an Administrative Director of Social Services to lead key initiatives and manage operations. This role involves coordination with internal divisions and external agencies to ensure effective service delivery to homeless individuals and families. The ideal candidate brings extensive experience in social services and excellent communication skills to enhance service quality and agency objectives.

Qualifications

• Four years of progressively responsible experience in social services.
• One year at the administrative or managerial level in a large governmental agency.

Responsibilities

• Lead key initiatives for Transitional Services.
• Manage timelines and deliverables across multiple stakeholders.
• Support project implementation and performance monitoring.

Skills

Communication

Social Services

Project Management

Collaboration

Education

Baccalaureate degree

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing — all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Operations oversees the day-to-day operations of the agency's Single Adult, Adult Families, and Families with Children shelter systems, both directly run and contracted providers. The work in this Division centers on re-housing all shelter populations and implementing programming/shelter initiatives. This Division ensures that services to the City's most vulnerable populations are delivered 24/7, 365 days a year, across all five boroughs.

The New York City Department of Homeless Services is seeking to hire one (1) Administrative Director of Social Services-NM to serve as an Executive Assistant who will:

• Lead the planning, coordination, and execution of key initiatives and operational priorities for Transitional Services.
• Manage timelines, deliverables, and communications across multiple stakeholders and teams.
• Act as a project lead on cross-functional assignments, ensuring effective collaboration across internal divisions and external city agencies.
• Represent the office in internal and external forums, often managing high-level communications and supporting interagency initiatives as a key liaison for the Associate Commissioner.
• Monitor progress on program goals, flag emerging issues, and ensure alignment with broader agency objectives.
• Support project implementation and performance monitoring efforts.
• Work independently to drive progress, resolve operational challenges, and contribute to continuous improvement across key initiatives.

Work Location: 33 Beaver Street, New York, NY 10004

Hours / Schedule: Monday-Friday, 9 am - 5 pm, with 24/7 coverage as needed.

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in social services; or
2. Education and/or experience equivalent to "1" above. All candidates must have a baccalaureate degree and at least one year of experience at the administrative or management level.

Preferred Skills

• Exceptional oral and written communication skills to effectively convey the agency's vision to staff, providers, and the public, with a demonstrated ability to achieve desired outcomes.
• Working knowledge of New York City and State regulations governing DHS.
• Experience working with homeless individuals and/or families.
• Familiarity with DHS policies and procedures.
• Extensive experience in social services, health, or other human services operations and administration.

This position is also open to qualified persons with a disability eligible for the 55-a Program. Please indicate your interest in this program at the top of your resume and cover letter.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit https://studentaid.gov/pslf/.

Note: Residency in New York City is not required for this position.

The City of New York is an equal opportunity employer committed to diversity and inclusion, ensuring a work environment free from discrimination and harassment based on any protected status.