Executive Assistant

NBMBAA; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America is seeking an experienced Executive Assistant to support the Chief Operating Officer of Global Information Security. The role requires handling a fast-paced environment with confidential information, extensive calendar management, travel planning, and proactive coordination across stakeholders.

The candidate must demonstrate exceptional communication skills, discretion, and the ability to manage multiple priorities while delivering high-quality work under pressure.

Qualifications

• 5+ years of Executive Support experience.
• Strong written and oral communication skills.
• Significant time management, multi-tasking and prioritization skills.
• Advanced skills in Outlook and other MS Office programs (Excel, Word, PowerPoint).
• Highly organized with strong attention to detail.
• Ability to work effectively under pressure and time constraints.

Responsibilities

• Strategic Executive support.
• Complex calendar management, communication and proactive management of multiple stakeholders, effectively resolving conflicts that arise in a professional manner.
• Cross team, region and LOB coordination; Communicating with executives and line management to gather and convey relevant information.
• Significant time management, multi-tasking and prioritization skills.
• Solves problems, resolving issues independently to remove friction for the Executive’s Day while coordinating schedules to maximize time and creating efficiencies.
• Concur Expense management, managing reimbursements and expense reports.
• Travel and event planning; coordinating regular leadership meetings, travel/market visits and offsite leadership meetings.
• Strong written and oral communication skills.
• Liaises with outside groups to coordinate events where the executive is a corporate chair, director, or committee member.
• Engages in high-level client contact and supports conversations related to sensitive information, utilizing considerable diplomacy and judgment.
• Significant time management, multi-tasking and prioritization skills.
• Advanced skills in Outlook and other MS Office programs (Excel, Word, PowerPoint).
• Highly organized with strong attention to detail.
• Ability to work effectively under pressure and time constraints.

Skills

Executive support

Calendar management

MS Office proficiency

Communication skills

Discretion and confidentiality

Tools

Microsoft 365

Outlook

PowerPoint

Excel

SharePoint

Teams

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for providing diverse, advanced and confidential administrative support, including extensive calendar management supporting the Chief Operating Officer for the Global Information Security organization. The candidate should be able to operate in a professional business environment that is very fast paced. This job entails managing the executives’ calendar and ensuring they are prepared and on time for various meetings and activities as well as all administrative tasks such as travel arrangements and expense reports. This person also works closely with the other executives’ assistants across the organization. The ability to anticipate the needs of the executive is critical in this role. This position also requires the candidate to be able to operate in an environment where they have influence, but not necessarily authority; and can manage sensitive and confidential information with judgment and tact.

Responsibilities:

• Strategic Executive support
• Complex calendar management, communication and proactive management of multiple stakeholders, effectively resolving conflicts that arise in a professional manner
• Cross team, region and LOB coordination; Communicating with executives and line management to gather and convey relevant information
• Significant time management, multi-tasking and prioritization skills
• Solves problems, resolving issues independently to remove friction for the Executive’s Day while coordinating schedules to maximize time and creating efficiencies
• Concur Expense management, managing reimbursements and expense reports
• Travel and event planning; coordinating regular leadership meetings, travel/market visits and offsite leadership meetings
• Strong written and oral communication skills
• Liaises with outside groups to coordinate events where the executive is a corporate chair, director, or committee member
• Engages in high-level client contact and supports conversations related to sensitive information, utilizing considerable diplomacy and judgment
• Significant time management, multi-tasking and prioritization skills
• Advanced skills in Outlook and other MS Office programs (Excel, Word, PowerPoint)
• Highly organized with strong attention to detail
• Ability to work effectively under pressure and time constraints

Required Qualifications:

• 5 years of prior Executive Support experience
• Strong written and oral communication skills
• Significant time management, multi-tasking and prioritization skills
• Advanced skills in Outlook and other MS Office programs (Excel, Word, PowerPoint)
• Highly organized with strong attention to detail
• Ability to work effectively under pressure and time constraints

Skills:

• Executive decision‑support readiness – able to anticipate what you need for meetings, prep, and follow‑ups.
• Understanding of enterprise priorities – ability to align scheduling, prep materials, and communications with key business objectives.
• Analytical thinking – can distill information, summarize decks, and escalate what matters.
• Quality control mindset – notices inaccuracies, gaps, and inconsistencies before they reach you or your peers.
• Strong PowerPoint, Word, Excel; can polish materials for senior audiences.
• High confidentiality – handles sensitive topics (people, strategy, financials) with absolute discretion.
• Technology fluency – Mastery of Microsoft 365 including Outlook, Teams, SharePoint, Excel and PowerPoint
• Adaptability - thrives in fast‑moving, ambiguous environments
• Forward-looking mindset – anticipates needs before they arise
• Administrative Services
• Attention to Detail
• Customer and Client Focus
• Planning
• Prioritization
• Adaptability
• Collaboration
• Event Planning
• Problem Solving
• Research
• Facilities Management
• Office Administration
• Oral Communications
• Recording/Organizing Information
• Written Communications

Shift: 1st shift (United States of America)

Hours Per Week: 40