Executive Advisor, IT Service Delivery Manager

Procter & Gamble; Cincinnati (OH); On-site; USD 85,000 - 122,000; Full time

Job summary

Procter & Gamble is seeking an Executive Advisor, IT Service Delivery Manager to operate in Cincinnati, interfacing with senior leaders and their assistants. You will guide IT service delivery, identify improvements, and manage vendor relationships while ensuring secure, efficient technology operations.

The role requires collaboration with top officers, the ability to analyze complex incidents, and a knack for delivering discreet, high-level support.

Qualifications

• Associates degree or higher in Computer Science, Computer Engineering, Information Systems, or similar field.
• Technical ability with Microsoft Teams, WebEx, Concur, Workday and diverse PC/Mac/tablet systems.
• Ability to provide basic IT troubleshooting and learn new technology quickly.
• Strong customer focus with executive level interaction and discretion.
• Excellent written and oral communication skills.
• Ability to travel up to 50 miles from the Cincinnati office.

Responsibilities

• Work directly with senior leaders and executive assistants with quiet confidence.
• Provide basic IT troubleshooting support and assist leadership with new technology.
• Identify opportunities and lead teams to improve business processes.
• Perform root cause analysis for system-wide issues and coordinate fixes.
• Provide deskside support to users as needed.
• Conduct risk and information security assessments and update IT architecture data.
• Manage IT service practices using tools like ServiceNow, Office 365, Workday, Concur, dashboards, and analytics.
• Communicate outages, upgrades, and announcements to executives and assistants.

Skills

Executive leadership

IT service delivery

Root cause analysis

Troubleshooting basics

Strong communication

Executive communications

Vendor management

Travel, 50 miles radius

Education

Associates degree or higher in CS/CE/IS

Tools

ServiceNow

Office 365

Workday

Concur

Microsoft Teams

WebEx

Job description

Job Location Cincinnati

Job Description Information Technology (IT) at Procter & Gamble is where business, innovation and technology integrate to create a competitive advantage for P&G. Our mission is clear – we deliver IT to help P&G win with the over 5 billion consumers we serve worldwide. Our IT professionals are diverse business leaders who apply IT mastery to deliver game-changing, technology-driven business models and capabilities for our 65 iconic, trusted brands. From Day 1, you’ll be trusted to dive right in, take the lead, use your initiative, and build billion-dollar brands that help make everyday activities easier and make the world a better place. You’ll be doing meaningful work that takes your career places you never imagined. And you’ll do this in creative workspaces where new ideas flourish and where your technical mastery is recognized and rewarded. This role is based in the Cincinnati General Offices (Downtown Cincinnati) with occasional work at the Mason Business Center and Winton Hill Business Center. On rare occasion, you may have the opportunity to engage in global business travel in support of the Global Leadership Council.

The Opportunity

The Executive Advisor, IT Service Delivery Manager is a highly visible role with significant responsibilities and strong development potential. It requires a strong penchant for servant leadership and is best suited to individuals who enjoy creating a delightful experience for others. The advisor roles offer a unique opportunity to interact and form relationships with the most senior leaders of P&G. Individuals with high growth/career potential are encouraged to apply for these roles. The candidate for this role will be able to excel in daily interaction with top officers in the company and their executive assistants. This role develops skills dealing with senior executive offices and knowledge of P&G business operations at the highest levels.

Key Responsibilities

• Working directly with senior leaders and their executive assistants with quiet confidence.
• Providing basic IT trouble shooting and support and assist executive leadership with new technology.
• Identify opportunities and solutions to assist executive offices and lead teams to improve their business processes.
• Ability to provide root cause analysis for system wide issues and engage appropriate solution and system to owners to resolve.
• Ability to provide deskside support to users as needed.
• Conduct risk and information security assessment and annual updates to the corporate IT architecture application database.
• IT service management responsibilities including managing and evolving team-specific tools in a variety of software systems including ServiceNow, Office 365, Workday, Concur, team dashboards, and analytics.
• Providing feedback to key business and IT services, as well as communications to executives and their assistants (announcements, system outages, upgrades, etc).
• Application Management – service as the application owner for a tool unique to the Board of Directors or Global Leadership Council.
• Ability to work contract issues, interact with the business owner, and manage the vendor.

Job Qualifications

• Required: Associates degree or above in Computer Science, Computer Engineering, Information Systems, or similar field.
• Technical ability with a variety of software platforms (Microsoft Teams, WebEx, Concur, Workday) and a variety of computers systems (PC, Mac, Tablet).
• Provide basic IT trouble shooting and support and ability to quickly learn new technology.
• Personal passion for consumer technology, especially in rapidly evolving areas (mobility, video, devices).
• Client and/or executive management experience in IT meeting and computer solution services.
• Demonstrated ability to interact effectively with senior leaders and executive assistants with confidence and discretion, including interpreting verbal and nonverbal cues to anticipate needs and respond appropriately.
• Able to develop trust to enable more strategic business transformation opportunities.
• Very strong written and oral communications skills.
• Occasional travel to executive’s home within a 50-mile radius of the general office.
• Ability to work an in office schedule 5 days per week in Cincinnati, OH.
• Preferred: Previous support customer service experience.
• Identify opportunities and solutions to assist executive offices and lead teams to improve their business processes.
• Ability to provide root cause analysis for system wide issues and engage appropriate solution and system to owners to resolve.
• Systematic problem identification and resolution is core to the work.

Compensation

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

Starting Pay / Salary Range $85,000.00 - $122,200.00 / year

Mobility and Relocation

At P&G, we believe that diverse experiences help build strong leaders. Mobility is a key component of many management careers, providing opportunities to grow through different assignments, locations, and business challenges. Candidates should be prepared to consider relocation opportunities throughout their career as business needs and development opportunities arise.

Equal Opportunity and Diversity

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration and Employment Eligibility

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, Information regarding who is eligible for hire at P&G along with other work authorization FAQ’s. P&G participates in E-Verify. Qualified individuals will not be disadvantaged based on being unemployed.

Disability Accommodation

P&G is dedicated to meeting the needs of applicants requesting an accommodation/adjustment due to a disability in order to complete the online application process. If you have a disability that affects your ability to complete our online application process, please visit our Disability Accommodation Page.

Job Schedule

Full time

Job Number

R000158290

P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship. The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.