Execution Excellence Project Consultant

Blue Cross Blue Shield of Michigan; Detroit, Northern (MI, KY); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Blue Cross Blue Shield of Michigan is seeking an experienced internal consultant to lead discovery efforts, assess operational challenges, and guide improvement initiatives within the Health Care Value (HCV) Execution Excellence team. You will partner with business leaders to translate complex problems into practical solutions and drive measurable outcomes.

The role requires strong analytical thinking, stakeholder facilitation, and the ability to manage multiple priorities in a health plan

Qualifications

• Bachelor's Degree in related field required.
• Five or more years' experience in related field.
• Three years project management experience in health plan operations or related field.
• Project Management Professional Certificate preferred.
• Leadership and/or analytical experience with data, systems, and operations.
• Knowledge of program management preferred.
• Excellent analytical, organizational, problem solving, verbal and written communication skills.
• Knowledge of project management tools and methodologies.
• Ability to work independently, within a team environment and with multiple priorities.
• Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
• Ability to work closely with the technical support team in understanding and resolving systems issues.
• Ability to develop, implement, and monitor policies and procedures.
• Other related skills and/or abilities may be required to perform this job.

Responsibilities

• Develop detailed project plans and schedules, identify goals, objectives, risks and resource allocation.
• Monitor project status for significant deviations in quality, cost or schedule. Interface with various departments, senior management and external individuals providing value and support for continuous improvement.
• Support development of project budgets and update, as required.
• Coach and mentor team members.
• Provide feedback on team performance.
• Ensure that expectations are developed, controlled, and executed in a timely manner.
• Represent leadership staff at meetings in their absence.
• May provide supervision to others.
• Other duties as assigned.

Skills

Leadership

Analytical thinking

Verbal and written communication

Project management

Data

Team collaboration

Access

Excel

Word

Education

Bachelor's Degree in related field

PMP Certification (preferred)

Tools

Access

Excel

Word

Job description

Accountable for and manages the development, implementation and ongoing maintenance of project(s) with moderate to complex scope and deliverables. Project scope is at least two years planning to implementation and may impact one or more business unit/function. Project scope typically impacts one or more of the following: process, system, function, product and/or service.

• Develop detailed project plans and schedules, identify goals, objectives, risks and resource allocation.
• Monitor project status for significant deviations in quality, cost or schedule. Interface with various departments, senior management and external individuals providing value and support for continuous improvement.
• Support development of project budgets and update, as required.
• Coach and mentor team members.
• Provide feedback on team performance.
• Ensure that expectations are developed, controlled, and executed in a timely manner.
• Represent leadership staff at meetings in their absence.
• May provide supervision to others.
• Other duties as assigned.

"Qualifications"

• Bachelor's Degree in related field required.
• Five (5) or more years' experience in related field.
• Three (3) years project management experience in health plan operations or related field
• Project Management Professional Certificate preferred.
• Leadership and/or analytical experience with data, systems, and operations.
• Knowledge of program management preferred.
• Excellent analytical, organizational, problem solving, verbal and written communication skills.
• Knowledge of project management tools and methodologies.
• Ability to work independently, within a team environment and with multiple priorities.
• Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
• Ability to work closely with the technical support team in understanding and resolving systems issues.
• Ability to develop, implement, and monitor policies and procedures.
• Other related skills and/or abilities may be required to perform this job.

Departmental Summary / Preferences:

The Health Care Value (HCV) Execution Excellence team partners across the organization to identify opportunities, solve complex operational challenges, and implement sustainable improvements that enhance efficiency, quality, and member and provider experiences. The team leads discovery efforts, business process assessments, root cause analysis, workflow redesign, implementation support, performance improvement initiatives and post project assessments. Execution Excellence consultants work closely with leaders and stakeholders to transform ideas into measurable outcomes while promoting a culture of continuous improvement.

This role serves as an internal consultant and trusted partner to business leaders across HCV. The consultant is responsible for assessing operational challenges, leading discovery efforts, identifying root causes, facilitating stakeholder discussions, recommending practical solutions, and supporting implementation. Success in this position requires a balance of analytical thinking, relationship building, project leadership, facilitation, and continuous improvement expertise.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Job Info

• Job Identification 14682
• Job Category Multi-divisional
• Legal Employer Blue Cross Blue Shield of Michigan Mutual Insurance Company