Exec Housekeeper

TPG Hotels and Resorts; Providence (RI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with company match

Paid time off & holidays

Employee assistance program

Hotel discounts across TPG portfolio

Disability insurance

Life insurance

Job summary

Hilton Providence is seeking an Executive Housekeeper to lead the daily operations of the housekeeping department, ensuring exceptional cleanliness and guest satisfaction. You will recruit, train, and supervise staff, set schedules, and uphold high standards across rooms and public areas.

The ideal candidate has 2+ years in a supervisory housekeeping role, strong leadership, and excellent communication. This role offers competitive benefits and opportunities within the TPG Hotels and Resorts

Qualifications

• High school diploma required; hospitality degree/related field a plus.
• Minimum 2 years in a supervisory or managerial role in housekeeping.
• Strong communication and interpersonal skills for staff and guests.
• Excellent organizational and time-management abilities.
• Attention to detail and commitment to high-quality standards.
• Proven leadership and ability to motivate a diverse team.
• Ability to address issues promptly and effectively.
• Familiarity with cleaning standards and safety practices.
• Proficiency with basic computer applications (MS Office).
• Flexibility to work varied hours.

Responsibilities

• Oversee daily housekeeping operations and staff.
• Create daily department schedules and assign duties.
• Conduct staff performance evaluations and provide feedback.
• Implement ongoing training and program improvements.
• Set and enforce cleaning standards; monitor cleanliness of rooms and public areas.
• Maintain inventory of supplies and coordinate procurement.
• Monitor budgets and control costs within approved limits.
• Address guest complaints related to housekeeping and improve guest satisfaction.
• Coordinate with front desk and other departments for accurate room status.
• Report maintenance issues and liaise with maintenance for timely repairs.

Skills

Staff management

Scheduling

Training & development

Performance evaluations

Leadership & motivation

Communication

Time management

Problem solving

Interdepartmental coordination

Education

High school diploma

Hospitality management degree (advantage)

Tools

Microsoft Office

Job description

Job Overview

Exciting Opportunity at the Newly Renovated Hilton Hotel! The Executive Housekeeper is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

What You'll Be Doing

• Staff Management:
• Recruit, train, and supervise housekeeping staff.
• Create department schedules and assign duties to housekeeping personnel daily.
• Conduct performance evaluations and provide feedback to staff.
• Provide ongoing training to housekeeping staff.
• Implement and update training programs to improve efficiency and performance
• Cleaning Standards:
• Establish and enforce cleaning standards and procedures.
• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
• Ensure compliance with health and safety regulations.
• Implement quality control programs to maintain high standards of cleanliness.
• Conduct regular audits to ensure adherence to established standards.
• Inventory Management:
• Maintain inventory of cleaning supplies and equipment.
• Coordinate with the purchasing department for the procurement of cleaning materials.
• Control costs and expenses within the allocated budget.
• Guest Satisfaction:
• Address guest complaints and concerns related to housekeeping.
• Implement measures to enhance guest satisfaction and experience.
• Communication:
• Liaise with other departments to coordinate housekeeping activities.
• Communicate with front desk staff to ensure accurate room status information.
• Report maintenance issues and coordinate with the maintenance department for timely resolution.

What You Bring

• A high school diploma is usually required. A degree in hospitality management or a related field is an advantage.
• Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.
• Strong communication and interpersonal skills to interact with staff and guests effectively.
• Excellent organizational and time-management skills.
• Strong attention to detail and a commitment to maintaining high-quality standards.
• Leadership skills to manage and motivate a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency in using basic computer applications such as Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

Benefits vary by location

EEO/VET/DISABLED

M/F