Exclusive Resorts Concierge, Guest Relations (Winter 26/27)

Montage International; Northern (KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Montage Deer Valley, part of Montage International, seeks a Concierge to ensure an outstanding guest experience and smooth stays. You will greet guests, share local information, and arrange reservations for the resort and nearby venues.

Strong customer service, excellent phone etiquette, and the ability to coordinate with multiple departments are essential. Weekend, night, and holiday availability is expected in this luxury property.

Qualifications

• College degree preferred.
• Two years’ experience in upscale hotel environment preferred.
• Two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office applications.
• Positive attitude and willingness to learn.
• Ability to adapt to new software products.
• Weekend/night/holiday availability as needed.

Responsibilities

• Greet guests with a friendly, sincere welcome.
• Provide information on city and hotel attractions or points of interest.
• Booking reservations for the resort and external facilities.
• Log guest requests and follow up as needed.
• Coordinate with Reception and other departments on guest activity.
• Log and deliver incoming/outgoing packages.
• Schedule hotel driver and guest transportation with contracted vendors.

Skills

Customer service

Telephone etiquette

Guest recovery

Communication

Organizational skills

Education

College degree preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

## Exclusive Resorts Concierge, Guest Relations (Winter 26/27)Apply: USA - UT - Montage Deer Valley: Full time: Posted Today: R44603## Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. **If you are an internal applicant, please log into Workday and apply for your application to be considered.****Please Click Here** **to apply internally.****Concierge*****SUMMARY***The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.***ESSENTIAL FUNCTIONS***Job duties include; although are not limited to:* Greeting guests with friendly and sincere welcome* Providing information and assistance to guests regarding city and hotel attractions or points of interest* Booking reservations for guests both within the resort and at outside facilities* Properly logging guests requests and performing follow up with guests* Familiarizing oneself with each day’s arrival and group activities* Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary* Ensuring any incoming and outgoing packages are logged and delivered appropriately* Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor***QUALIFICATIONS**** College degree preferred* Minimum of two years’ experience in an upscale hotel preferred* Minimum of two years’ experience in customer service* Excellent telephone etiquette* Exceptional guest recovery skills* Excellent organizational and time management skills* Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook* Must possess a positive attitude* Must be willing to participate in a learning environment* Must integrate company values throughout all interactions* Must be able to quickly and effectively adapt to using new software products* Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands***PHYSICAL REQUIREMENTS***Must be able to stand for an extended period of time, approximately six hours. Must be able to bend, stoop, squat, and stretch to fulfill tasks. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.*In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.*